SUMMARYThe automobile sales associate sells automobiles by understanding and demonstrating characteristics, capabilities, and features to customer satisfaction, developing customer relationships, qualifying buyers, and closing sales.
BENEFITS- Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
- Retirement Plans: 401(k).
- PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
- Employee discounts
- Referral bonus program
PAY- This position is commission based, $44,000-$120,000 per year.
ESSENTIAL DUTIES- Satisfies the transportation needs of vehicle purchasers.
- Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Explains product performance, application, and benefits.
- Describes all optional equipment available for customer purchase.
- Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
- Utilizes dealership sales control and follow-up system.
- Exhibits a high level of commitment to customer satisfaction.
- Knows and understands the federal, state, and local laws which govern retail automobile sales.
- Establishes personal sales goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
- Attends required product and sales training courses as directed by sales manager.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Knows and understands equity and values and can explain depreciation to the customer.
- Ensures that the sales manager has an opportunity to meet each customer.
- Turns in all closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
- Writes complete sales orders and processes paperwork in accordance with established dealership practices.
- Prepares sold vehicles for customer delivery prior to customer arrival.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Schedules first service appointment
- Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Reviews and analyzes personal performance at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Attends sales meetings.
Driving is an essential function of this position. Applicants must possess a valid driver's license and maintain an acceptable driving record consistent with company insurance standards throughout employment.
Location: Auburn Volkswagen
