2+ years of sales or customer service experience required
Minimum high school diploma or GED equivalent
Excellent customer service, organizational, and negotiation skills
Self-motivated and goal-oriented with a positive team presence
Proven track record in customer service or retail sales
Willingness to undergo background check and drug screen
Must be 18+ years old for driving policy compliance
Responsibilities
Assist customers entering the dealership and address their questions
Follow up with customers and maintain strong relationships
Explain product performance and features, and assess customer needs
Deliver vehicles while ensuring customer understanding of features and paperwork
Stay updated on incoming inventory and its benefits to customers
Introduce customers to service personnel to highlight service department quality
Perform other duties as assigned by management
Full Job Description
Job Responsibilities:
Assisting customers who enter the dealership, answering their questions and helping them select a vehicle that is right for their needs
Provide timely follow up and maintain strong relationships with customers
Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase. Determine each customer's vehicle needs by asking questions and listening
Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty
Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers
Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Other duties as assigned by management
Job Requirements:
2+ years of Sales or Customer Service Experience
Minimum high school diploma or GED equivalent required
Excellent customer service, organizational and negotiation skills
Self-motivated, goal orientated and enthusiastic presence in a team environment
Prior proven customer-service or retail sales experience
Willingness to undergo a background check and drug screen in accordance with local
18+ years of age or older to comply with the company driving policy
