Automotive Finance & Insurance (F & I) Manager

Orillia Volkswagen

$60K — $110K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent; additional business/finance education is a plus.
  • OMVIC license required.
  • Proven exceptional customer service capabilities.
  • Strong communication, interpersonal, and organizational skills.
  • Detail-oriented with high organizational skills.
  • Preferred experience in automotive sales or finance.
  • Comfortable working with technology and software.
  • Valid driver's license with a safe driving record.

Responsibilities

  • Greet customers and manage the transition from sales to finance smoothly.
  • Assess customer financing needs through detailed consultations.
  • Present and explain financing options clearly to enhance customer experience.
  • Keep product knowledge current and relevant.
  • Process finance transactions in compliance with all regulations.
  • Ensure customer satisfaction through effective follow-up and loyalty building.
  • Establish and meet sales goals and performance targets.
  • Complete all administrative responsibilities efficiently and in line with company policies.

Benefits

  • Minimum guaranteed compensation structure.
  • Comprehensive health and dental benefits.
  • Ongoing professional development and training opportunities.
  • Mentorship and support from management.
  • Opportunities for career advancement within the dealership group.
  • Participation in community initiatives.
  • Dynamic work culture that celebrates excellence.
Full Job Description
Plaza Auto Group is seeking an experienced Financial Services Manager at Orillia Volkswagen to join our dynamic team. If you thrive in a fast-paced, customer-focused environment and want to be part of a growing dealership group, this is the role for you.
What We Offer:
  • Compensation: $60,000 - $110,000 per year (based on individual performance estimate levels, top performers should expect to achieve top tier)
  • Commission-based structure with performance tiers
  • Minimum guaranteed compensation
  • Comprehensive health and dental benefits
  • Ongoing training and professional development opportunities.
  • Mentorship and management support
  • Opportunities for career growth and advancement within Plaza Auto Group
  • Community Involvement: Take part in initiatives that give back to our local communities
  • Positive Work Culture: Join a dynamic, energetic, and supportive team environment that celebrates excellence

Key Responsibilities:
  • Greet customers and facilitate the smooth transition from sales to finance
  • Determine customer financing needs through comprehensive consultations
  • Present financing options and product menus to enhance the vehicle ownership experience
  • Stay up-to-date on products and continually expand product knowledge
  • Process finance transactions in compliance with OMVIC, provincial, and federal regulations
  • Follow up with customers to ensure satisfaction and build loyalty
  • Set and achieve sales goals and performance targets
  • Handle all administrative tasks timely and in accordance with company policies
  • Deliver exceptional customer service at every touchpoint

Essential Skills & Qualifications:
  • High school diploma or equivalent; additional business/finance education is an asset
  • OMVIC license required
  • Proven ability to provide exceptional customer service
  • Strong communication, interpersonal, and organizational skills
  • Detail-oriented and highly organized
  • Experience in automotive sales or finance preferred
  • Comfortable working with technology
  • Valid driver's license with a safe driving record

Experience Required:
  • Minimum 1 year in an automotive business office or finance role

If you are a motivated, results-driven professional with a passion for customer service and automotive finance, apply now and join Plaza Auto Group as a Financial Services Manager!

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