Automotive Dealership Service Advisor

Central Florida Lincoln

• $75K — $110K *
Orlando, FL 32828In-Person
Manufacturing & Automotive
Less than 5 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • Minimum of 3 years experience in a service advisor role preferred.
  • Proven track record of customer satisfaction index (CSI) and sales history, ideally from a luxury dealership.
  • Strong verbal and mathematical skills, subject to assessment.
  • Must be eligible for motor vehicle insurance coverage.
  • Experience with Ignite/Reynolds and Reynolds software is advantageous.

Responsibilities

  • Greet every customer with hospitality and respect.
  • Track and update customers on their repair order status.
  • Present repair solutions clearly and effectively to customers.
  • Manage store workflow efficiently.
  • Sell services while maintaining honesty and integrity.
  • Maintain a positive attitude and team atmosphere.
  • Communicate professionally over the phone.

Benefits

  • 401(k) retirement plan with matching contributions.
  • Comprehensive dental and health insurance coverage.
  • Life and vision insurance options.
  • Paid time off for work-life balance.
  • Employee discounts on services and products.
  • Flexible spending account for medical expenses.
Full Job Description
Benefits
  • Pay: $75,000.00 - $110,000.00 per year
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


Responsibilities include, but are not limited to:
  • Greet every customer that enters our facility with hospitality and respect.
  • Track the status of your customers' repair orders during the day keeping the customer updated.
  • Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand.
  • Manage the store's workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity.
  • Always maintain a positive attitude and team atmosphere
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and the customer
  • Directs, coordinates, and participates in performing customer service activities
  • Shuttle customers as needed.
  • Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team and assist other employees as needed.
  • Other duties as assigned.
  • Strive to meet management's metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores

Job Requirements:
  • Minimum of 3 years' experience in a service advisor role strongly preferred.
  • Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.
  • Excellent verbal and math skills. These skills may be tested and evaluated.
  • Ability to be insured to operate a motor vehicle.
  • Ignite/Reynolds and Reynolds experience a PLUS!!
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Central Florida Lincoln

More Manufacturing & Automotive Jobs

Find similar Automotive Dealership Service Advisor jobs:

NationwideOrlando, FL