Job DescriptionThis job (Image Desk) is responsible for ensuring consistency of estimating practices for the Good Hands Repair Network repair facilities, and compliance with best practices. The individual conducts virtual reinspection's and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.
Role Designation: Remote
Benefits to joining Allstate - Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Working within the community and giving back!
Accountabilities: - Perform detailed Image Desk reviews of vendor repair estimates, total losses, and assigned claims to ensure alignment with estimating guidelines, repair best practices, and documentation standards.
- Analyze files and complete audit reviews, making accurate annotations, corrections, and repair recommendations where required
- Investigate and resolve complex inquiries, complaints, escalations, and coverage or repair disputes in a timely and professional manner
- Support total loss evaluations by reviewing estimates, valuations, and completing documentation to ensure compliant with company protocols
- Develop, manage, and audit processes while building and maintaining effective working relationships with network vendors and repair facilities
- Participate in calibration sessions with claims teams and leadership to ensure consistency in estimating practices and claim handling outcomes
- Collaborate with leadership to communicate audit findings, identify trends, and recommend process improvements
Qualifications : - Proven experience in auto-claims estimating, repair processes, and damage analysis
- Strong critical thinking skills with the ability to make sound decisions in ambiguous situations
- Ability to ensure adherence to company guidelines, estimating protocols, and regulatory standards
- Ability to handle complex customer concerns, disputes, and escalations professionally
- Ability to build and maintain effective relationships with vendors, appraisers, and internal teams
#LI-KT1
SkillsAuto Body Repair, Auto Estimating, Auto Insurance Claims, Communication, Customer Service, Insurance, Insurance Management, Prioritization, Problem Solving, Time Management
CompensationExpected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.
Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.
This job posting is for a current open role within the organization.
