Excellent communication, presentation, and interpersonal skills
Preferred experience in product or retail sales
Competitive drive
Strong customer service abilities
Retail availability including weekends and holidays
High School Diploma or equivalent required
Valid Driver's License with a clean record
Proficient in Google Suite, social media, and CRM systems
Responsibilities
Build and maintain customer relationships and referrals
Demonstrate extensive product knowledge and vehicle technology
Assist customers in selecting vehicles based on their needs and budget
Promote vehicle protection plans such as GAP and service contracts
Facilitate the sales finance process with customers
Collaborate with the Finance team on financing options
Utilize CRM system for managing customer interactions and appointments
Benefits
Comprehensive medical, dental, and vision coverage starting the first day
Health Savings Account options available
Company-provided life insurance
Paid vacation, sick leave, and bereavement
401(k) plan with company matching contributions
Extensive Aflac insurance options including disability and critical illness
Employee Assistance Program for counseling and financial guidance
Full Job Description
Job Description:
Job Description
Location: 2855 Auto Mall Parkway, Fairfield, CA 94533
Top Producer range: $130,000.00 to $180,000
1st year in the business range: $98,000.00 to $110,000.00
Building rapport with guests and creating long-term relationships will be key to your success. Our sales professionals partner with our guests throughout the entire sales process to determine what vehicle will best fit their wants and needs.
If you're a high achiever looking for a collaborative team environment and have a passion for delivering the highest level of customer service, this is the job for you!
What you will do:
Build and maintain lasting relationships with customers and referrals
Obtain expert product knowledge and confidently describe or demonstrate vehicle technology, features, and accessories
Identify and understand the customer's needs, preferences, and budget, and assist them in their selection by providing vehicle options that meet their needs
Promote vehicle protection plans such as GAP, service, dent, or windshield
Lead the sales finance process with each customer
Partner with the Finance team on customer financing options based on their credit, budget, down payment, and trade-in values
Use the Client Relationship Management system to manage customer relationships and interactions, schedule appointments, and respond to Internet leads
What we are looking for:
Excellent communication, presentation, and interpersonal skills
Experience in product or retail sales preferred
Competitive drive
A heart for customer care and demonstrated ability to provide excellent customer service
Availability to work retail hours, including Saturdays and holidays
High School Diploma or equivalent required
Valid Driver's License
Clean driving record with minimal accidents, points or moving violations
Proficient in: Google Suite, Social Media posting, CRM database, and other automotive software products as required
Company Benefits:
Comprehensive medical, dental and vision coverage - active on the 1st following your start date
Health Savings Account
Company-provided life insurance
Paid vacation, sick, and bereavement
401(k) with company match
Aflac: Accident, Short-Term Disability, Critical illness, Term life, Cancer/specified disease, and hospital indemnity insurance
Employee Assistance Program that offers counseling, financial or legal sessions
Education, Experience, and Certification:
High School Diploma or equivalent work experience.
The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
Must possess and maintain a valid driver's license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Ability to drive manual transmission vehicles.
Must hold a current State sales license or have the ability to obtain a sales license within the first 30 days of employment as required by the State of California.
The Client Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.50 per hour. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
