OverviewResponsibilities
The JSM Solution Sales Executive (SSE) team specializes in driving sales and adoption of our Service Collection portfolio of Service Automation solutions. Jira Service Management (JSM) is our core data center ITSM solution and will also be sold in our non-cloud customers. The JSM Solution Sales executive will be responsible for sales across strategic accounts in a geographic area.
The Solution Sales Executive’s core responsibilities include:
· Serving as Subject Matter Experts in IT Service Management (ITSM) and Enterprise Service Management (ESM), supporting both internal core selling teams, prospects and customers.
· Teaming: You will collaborate with Core Account Executives (AEs) who manage the overall account relationship, while you "own" the JSM-specific sales cycle.
· Owning the sales cycle for Service Collection and JSM, focusing on high-value opportunities (typically >201 agent tier or >500 seats), and ensuring quality and expertise throughout the process.
· Generating pipeline and winning deals in target accounts, including leading competitive replacements. Sales Pipeline generation is an integral part of your job responsibility along with building relationship and co-selling with your core account executive and with your partners. This sales role will require you to support, lead, own and drive all service management and automation opportunities.
· Collaborating closely with Solution Engineers, Partner Management, Marketing, and other go-to-market teams to drive awareness, pipeline, and customer success.
· Focusing on Cloud growth, with a strategic priority to transition customers from Data Center to Cloud, and building a robust pipeline to support this initiative.
· Providing exceptional service to both customers and internal stakeholders, acting as trusted advisors to build and create “Customer Evangelists”. Additionally, it will be expected to have a teaming attitude with all internal teammates and peers, including helping to onboard and support new hires.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Qualifications
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Key Compensation Details
Commission Structure: Competitive Base Salary and Commissions. SSEs are typically on a commission plan tied to Net New ACV (Annual Contract Value) for their specific collection (in this case, the Service Collection/JSM).
Equity (RSUs): In addition to OTE, P60 roles receive significant equity grants. For new hires in the US at this level, RSU grants vest over 4 years.
OTE Mix: While some specialized roles use a 60/40 split, the 55/45 split is common for Solution Sales Executives to balance their role as both a subject matter expert and a "Hunter" for new business.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
