Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Senior Manager

Job Description & Summary
The Assurance Learning and Development (L&D) Senior Manager will support the development pillar's vision of driving value to our people, business and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching, curiosity and teamwork are valued, and our people actively seek challenging opportunities to learn and develop to their full potential.

Reporting to the Director, Assurance Learning & Development, the Senior Manager, Governance, Operations and Transformation is responsible for building and evolving the operating model that enables the successful delivery of Assurance L&D priorities, including the Assurance transformation.

The role provides leadership across governance, compliance, operational excellence, portfolio visibility and transformation initiatives while supporting scalable learning delivery and continuous capability development.

Working across Program Management, Compliance and Operations, the Senior Manager creates clarity, drives continuous improvement, strengthens decision-making and helps position Assurance L&D for future business needs.

The Opportunity

As an Assurance Learning and Development Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Establishing governance frameworks and operating rhythms across Assurance L&D
• Create visibility of portfolio risks and ensure issues are proactively managed before they impact business outcomes using mitigation strategies
• Ensure strategic alignment of programs and initiatives with business priorities
• Oversee the design and implementation of scalable operational processes and standards
• Lead process improvement initiatives that improve quality, speed and stakeholder experience
• Identifying opportunities to leverage automation, AI and digital tools
• Partner with learning design and program leadership resources to improve the effectiveness and scalability of learning solutions
• Develop reporting and dashboard solutions that provide visibility into Assurance L&D learning portfolio health, risks and priorities
• Encourage application of design-thinking principles across strategic initiatives and operational improvements
• Provide decision-ready insights that enable leadership to make informed trade-off and investment decisions
• Lead change management initiatives related to new operating models and processes.
• Build operational excellence capabilities within managers across the team while fostering collaboration within a hybrid and geographically dispersed team

What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Undergraduate degree in related field
• A background in Learning & Development, adult education, learning design, learning operations, talent development, or capability-building environments is considered a strong asset but is not required
• Commitment to supporting team growth and development
• Demonstrated success managing complex initiatives involving multiple stakeholders
• A track record of improving processes, governance or operational effectiveness
• Skilled in influencing stakeholders and managing organizational change
• Compliance, risk or quality management
• Portfolio or PMO leadership
• Governance and risk management
• Operational planning and execution
• Performance reporting and decision support
• Ability to analyze information and develop practical insights

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $101,300-151,300. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 39 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
September 10, 2026