About This Role

Housing and Dining Services seeks a self-motivated, collaborative leader with technical expertise and strong technical translation skills to manage departmental information technology functions.

Key Responsibilities:

Supervision & Leadership
• Lead and evaluate Help Desk operations, desktop support, system administration, and technology projects.
• Develop student employees through technical training, leadership development, and professional workforce preparation.
• Provide leadership for Tier 1 ResNet operations and Tier 3 support across critical databases, applications, security, and monitoring systems.
• Represent Housing and Dining Services on campus IT committees and collaborate with central IT partners.

Infrastructure & Technical Leadership
• Serve as the primary architect for server and network infrastructure, overseeing design, configuration, patching, optimization, security, and ongoing maintenance.
• Manage Windows and Linux server environments, VMware virtualization, Active Directory, file services, and iSCSI storage.
• Design and support enterprise network infrastructure, including routing, TCP/IP, LAN/WAN, VLANs, wireless, NAC, IP subnetting, and IP address management.
• Troubleshoot complex network and system issues using root-cause analysis and industry-standard tools and technologies.
• Ensure high availability, performance, security, and reliability of critical 24/7 IT services.

Project & Resource Management
• Lead infrastructure upgrades, system implementations, wireless enhancements, and new technology deployments across residential, dining, and retail facilities.
• Forecast capacity and technology needs to support long-term planning and budget decisions.
• Coordinate hardware and server installations and manage project budgets and resources.
• Collaborate with campus network teams on enterprise wireless planning, subnetting, and infrastructure maintenance.

Customer Service & Operational Support
• Champion a customer-focused ResNet support model and ensure reliable wired and wireless services for residents.
• Conduct site assessments to evaluate network coverage, capacity, and service quality.
• Provide Tier 3 support for complex and mission-critical incidents and respond to production emergencies on a 24/7 basis as needed.
• Foster strong partnerships across departmental and campus IT teams while promoting collaboration, professionalism, and a positive service environment.

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications:

• Requires a high school diploma (or equivalent) and seven years of relevant experience. Requirements may be met through a combination of work experience and education.

Preferred Qualifications:

• Bachelor's degree
• Experience in customer support in an environment with technology orientation
• Supervisory experience
• Strong collaboration skills
• Strong interpersonal skills

Additional Role Information:

• Availability to work evening and week-end hours as needed to support server maintenance and other operational requirements.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

How to Apply

Please submit the following documents:

• Letter of interest
• Resume
• Names and contact information for three professional references

Application Window

Applications close on: September 14, 2026

Anticipated Hiring Pay Range

$88,500 - $105,000 annual