Job DescriptionAECOM seeks a seasoned municipal water/wastewater leader to anchor AECOM's Buffalo office. You will serve as our Client Account Manager (CAM) for cornerstone municipal utilities in Western New York, while leading the local practice across wastewater and water treatment, conveyance, and civil engineering. You will pair seller/doer leadership with people management, driving growth and delivery excellence, and serving as a strong, visible presence in our Buffalo office. This role targets an individual with deep technical credibility in water / wastewater systems and proven account leadership.
This role will be based in Buffalo, NY and will follow a hybrid work arrangement, with a strong in-office presence to lead teams and engage clients. Will require local travel within Western New York, occasional regional travel as needed.
Key Responsibilities:Client & Market Leadership• Lead strategic account planning for priority utilities: relationship mapping, growth plans, and opportunity roadmaps.
• Shape pursuits from pre-positioning through negotiation: win themes, solution framing, pricing strategy alignment, and compliant, compelling proposals.
• Anticipate and translate market drivers (SRF/WIIA, IIJA/BIL, PFAS, CSO/wet weather, climate resilience, digital/AI readiness) into client strategies and offerings.
• Champion client satisfaction through proactive issue resolution and continuous feedback loops.
Practice & People Leadership (Buffalo Office)• Serve as the visible practice leader: mentor, coach, and develop teams; drive recruiting, onboarding, and career pathways.
• Manage resources, utilization, backlog health, staffing plans, and project delivery standards.
• Foster an inclusive, collaborative, high-performance culture with strong in-office presence.
Delivery Excellence• Partner with technical leaders to deliver planning, design, and program services for wastewater/water treatment and conveyance in dense urban systems.
• Advance differentiation via digital delivery, asset management, sustainability/resilience, and program/IDIQ/task-order execution.
Growth & Portfolio Health• Build a qualified pipeline, forecast pursuits, improve hit rates, and enforce go/no-go discipline.
• Maintain CRM rigor, pursuit reporting, and portfolio hygiene aligned to regional targets.
Success Metrics (first 12-18 months)• Account growth and improved hit rate on priority pursuits aligned to regional targets.
• Robust, qualified pipeline with clear pre-positioning and capture plans.
• High client satisfaction (surveys, repeat work, references).
• Strong office performance: staffing stability, utilization, backlog health, and effective resource planning.
QualificationsMinimum Qualifications- Bachelor's in Civil, Environmental, Chemical Engineering, or related field + 10 years in municipal water/wastewater consulting, with proven success leading urban utility accounts or a demonstrated equivalency of experience and/or education
- Strong technical grounding in wastewater treatment, water treatment, and water/wastewater conveyance for urban systems.
- Demonstrated wins on multi-year IDIQ/task-order, on-call, or capital program pursuits.
- Familiarity with New York public procurement and regulatory context; experience navigating SRF/WIIA and grant/loan programs.
Preferred Qualifications- PE in NY (or ability to obtain) strongly preferred; MS a plus.
- Experience in program/portfolio management, construction management, and digital delivery workflows.
- Background with wet weather/CSO, PFAS treatment, resilience planning, and utility modernization.
- Established Western New York network with municipal water/wastewater stakeholders.
- Excellent communication; executive presence; ability to work independently and lead multidisciplinary teams.
- Local to Buffalo, with a strong and regular in-office presence.
Additional Information- This position does not offer sponsorship, now or in the future.
- This position does not offer relocation assistance.
- THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION NO SOONER THAN JANURARY 1, 2027
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously.
To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.About AECOMAECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
