UnitedHealth Group

Associate Technology Support Analyst

UnitedHealth Group • $60K — $108K *
Newburgh, NY 12550In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate's degree or High School Diploma/GED plus 4 years IT experience.
  • Certifications: A+, Microsoft MCP/MCSE, CompTIA Network+, or Cisco CCNA.
  • 4+ years providing IT Desktop Support.
  • 4+ years in software application installation and hardware upgrades in a business environment.
  • 4+ years installing and supporting networked devices like printers and scanners.
  • Advanced proficiency with Microsoft Office, Windows OS, Cisco, SharePoint, and HP hardware.
  • Valid US driver's license and reliable transportation.

Responsibilities

  • Serve as on-site escalation point for technical assistance.
  • Travel within a 50-mile radius to provide IT support.
  • Install and maintain workstations, printers, and software applications.
  • Communicate effectively with users and escalate unresolved issues.
  • Log and record issues, participate in on-call support.
  • Diagnose and resolve operating system and application problems.
  • Manage workload independently while prioritizing critical tasks.

Benefits

  • Accrue Paid Time Off from the first pay period plus 8 Paid Holidays.
  • Comprehensive medical plan options with spending account participation.
  • Dental, vision, life insurance, and disability coverage included.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education reimbursement for further learning.
  • Employee discounts on various services and products.
  • Access to employee assistance programs and referral bonuses.
  • Options for voluntary benefits like pet insurance and legal insurance.
Full Job Description
Care Field Services analysts provide on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:

  • Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools.
  • Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
  • Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
  • Communicate effectively with customers and escalate unresolved issues to the next level of support
  • Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
  • Provide technical expertise to end-users and assist in resolving hardware/software issues
  • Diagnose, troubleshoot, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
  • Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
  • Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
  • Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security
  • Develop and maintain professional relationships with all internal and external customers
  • Support the vision and values of Optum, complying with all policies and procedures
  • Work with other departments to resolve issues for internal staff and external clients
  • Follow-up and update customers with status and information
  • Liaise with leadership and vendors for implementation of new process and workflow
  • Manage escalations from the Help Desk to ensure timely resolution
  • Perform hands-on fixes, including software and hardware installations
  • Maintain a knowledge base for problem resolution
  • Assess and recommend system reconfigurations based on trends
  • Perform end-user training


What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate's degree OR High School Diploma/GED + minimum of 4 years of full-time work experience in Information Technology, or related field
  • Possess any of the following certifications: A+, Microsoft MCP or MCSE, CompTIA Network+ or a Cisco CCNA
  • 4+ years of experience with providing IT Desktop Support
  • 4+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure
  • 4+ years of experience installing and supporting networked devices such as printers and scanners
  • Advanced proficiency with Microsoft Office, Windows OS, backup software, Cisco, SharePoint, HP hardware, and related technologies
  • Access to reliable transportation and valid US driver's license


Preferred Qualifications:

  • Be proficient in oral and written communication
  • Have obtained skills in data analysis and solution development
  • Effective time and resource management
  • Strong deductive skills for system analysis and problem-solving
  • Ability to manage multiple high-pressure projects
  • In-depth knowledge of PC hardware and peripherals
  • Extensive experience with Windows OS, VPNs, Active Directory, Exchange, Cisco, Citrix, Data Migration, Imaging, and Backup solutions
  • Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues
  • Candidate must have a firm understanding of basic networking principles
  • Candidate must have very strong written and verbal communication skills


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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