UnitedHealth Group

Associate Technical Support Analyst - Remote

UnitedHealth Group$52K — $110K *
US-AnywhereRemote in Richmond, BC
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience in a Technical Support role, focusing on Windows Operating Systems
  • 1+ years of tier 2 technical support experience
  • 1+ years of customer service experience
  • Intermediate proficiency in at least one programming language (C, C#, C++, Python)
  • Willingness to participate in an on-call rotation
  • Current residency in Canada
  • Availability for 8-hour shifts Monday to Friday between 5am-9:30am with on-call duties as needed

Responsibilities

  • Respond to time-sensitive support calls impacting patient care
  • Serve as the primary contact for customers on reported cases, collaborating with teams to resolve issues
  • Document reported incidents and accurately gather necessary information
  • Manage a backlog of 20-30 support tickets
  • Troubleshoot issues with production RIS and PACS systems, leveraging LAN/WAN technologies, Windows Servers, and Oracle databases
  • Liaise with internal teams (R&D, Technical Response, Systems Engineering) to meet customer requests
  • Contribute to a collaborative, fast-paced team environment

Benefits

  • Flexibility to work remotely from anywhere within Canada
  • Recognition and rewards for performance
  • Clear direction for success and development opportunities within the company
Full Job Description
You'll enjoy the flexibility to work remotely * from anywhere within Canada as you take on some tough challenges.

Primary Responsibilities:

  • Responding to time sensitive support calls that can affect patient care
  • Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
  • Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
  • Manage ticket backlog of about 20-30 cases
  • Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
  • Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
  • Contribute to a fast-paced and highly collaborative team-based work environment


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems
  • 1+ years of tier 2 technical support
  • 1+ years of customer service experience
  • Intermediate level of proficiency in at least one programming language (C, C#, C++, Python, etc.)
  • Willing to work on an on-call rotation
  • Currently reside in Canada
  • Availability to work an 8-hour shift Monday - Friday starting between 5am-9:30am with an on-call rotation as needed


Preferred Qualifications:

  • 2+ years of experience using Windows command line, Powershell
  • 1+ years of experience troubleshooting TCP/IP issues
  • 1+ years of experience working in a Technical Support Center
  • 1+ years of experience in Troubleshooting Active Directory
  • 1+ years of experience providing technical support in a collaborative environment
  • 1+ years of experience in Technical Application Support
  • Experience in the healthcare industry
  • Experience in medical imaging, specifically radiology or cardiology
  • Experience in Technical Application Support


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Canada Residents Only: The hourly range for Canada residents is $25.38 to $52.79 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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