CBRE Group, Inc

Associate Project Manager - Incident Response

CBRE Group, Inc • $100K — $120K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Technical background in fields like software engineering for documentation and analysis.
  • Proficiency in data analysis and dashboard creation.
  • Understanding of data center operations.
  • Excellent communication skills with mastery of technical writing styles.
  • Must be authorized to work in the U.S. without visa sponsorship.

Responsibilities

  • Manage the complete incident response cycle and conduct root cause investigations.
  • Draft high-quality technical reports and maintain accurate documentation.
  • Create and maintain technical dashboards for data aggregation and analysis.
  • Facilitate post-mortem activities to document lessons learned and improve processes.
  • Perform general program management tasks including bug tracking and project artifact creation.
  • Support reliability initiatives based on post-mortem findings and facility availability reporting.

Benefits

  • 401(K) retirement plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
Full Job Description
About the Role:
This position is responsible for managing the end-to-end incident response life cycle and root cause analysis. The specialist acts as a key coordinator for site incident management, utilizing a structured post-mortem investigation process to ensure operational reliability. The role involves supporting critical incident processes alongside existing team members to maintain high standards of excellence.
What You'll Do:
  • Incident Lifecycle Management: Manage the entire incident response cycle, including conducting thorough root cause investigations for assigned buildings.
  • Technical Documentation: Master specific technical linguistic styles for drafting high-quality availability reports. Ensure all required documentation and tracking bugs are updated and accurately reflected in dashboards.
  • Reporting & Data Analysis: Create and maintain technical dashboards. Aggregate and analyze data to support the Key Event and Root Cause (KERC) identification process.
  • Post-Mortem Administration: Facilitate post-mortem activities to ensure documentation is captured accurately and effectively communicated. Support the Lessons Learned Program to ensure quality intake and continuous process improvement.
  • Operational & PGM Tasks: Execute general program management (PGM) tasks, including bug management, follow-up activities, and the creation of project artifacts.
  • Reliability Initiatives: Provide project management support for facility availability reports and reliability improvement initiatives stemming from post-mortem findings.
What You'll Need:
  • Educational Background: A technical background, such as software engineering, is required to meet the demands for complex technical documentation and data analysis.
  • Technical Proficiency: Demonstrated proficiency in data analysis, dashboard building, and the ability to interpret mechanical plans.
  • Operational Knowledge: A high-level understanding of generic data center operations.
  • Communication Skills: Strong internal communication skills and the ability to master required technical writing styles for professional reporting.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Preferred Qualifications
  • Experience utilizing automated tools and historical documentation to improve report drafting efficiency.
  • Proven ability to follow complex Standard Operating Procedures (SOPs) with high attention to detail.
  • Proactive problem-solving skills and a strong understanding of operational workflows.

Logistics & Working Conditions
  • Remote Work: This position is fully remote.
  • Collaboration: Candidates must be capable of supporting seamless collaboration across four United States time zones.

Disclaimer: Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend will be consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with CBRE Project Management, you will subsequently transfer to the newly formed entity that encompasses both organizations.

Turner and Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $100,000 annually and the maximum salary for this position is $120,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

Stay Connected

Keep up to date with the latest from CBRE careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career preferences and discover the exciting opportunities that await.

Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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