Altria Group, Inc

Associate Manager, Quality Systems & Regulatory Infrastructure

Altria Group, Inc$104K — $152K *
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 4+ years of experience in quality systems or complaint handling infrastructure
  • Proficiency with SAP, Power BI, Excel, and SQL
  • Strong communication skills, both oral and written
  • Experience in process mapping and system improvement projects
  • Preferred: experience supporting FDA inspections and knowledge of Salesforce and TrackWise Digital
  • Certifications related to business systems or Agile Project Management are a plus

Responsibilities

  • Create complaint handling systems plans for new or existing products
  • Implement programs to capture data related to complaints, recalls, and products for regulatory compliance
  • Lead the capture of consumer contacts from various channels
  • Develop processes for managing product recalls
  • Enhance complaint reporting capabilities

Benefits

  • Hybrid work model
  • Opportunity to work with a Fortune 500 company
  • Involvement with iconic brands
  • Potential for personal and professional growth within the Consumer Quality Services group
Full Job Description
Job Title: Associate Manager, Quality Systems & Regulatory Infrastructure

Req Id: 3255

Work Model: Hybrid

Company: Altria Client Services

State/Province: Virginia

Job Description:

Want to develop and implement regulatory quality complaint handling programs and infrastructure for a Fortune 500 Company with some of the most iconic brands? If you have a bachelor's degree and experience with quality systems or complaint handling infrastructure, we want to speak with you!

We are currently looking for an Associate Manager, Quality Systems & Regulatory Infrastructure, to join our Consumer Quality Services group in Richmond, VA.

What you will be doing:
  • Creating complaint handling systems plans for current or new Altria Operating Companies and new products. Implementing programs to capture complaint, recall and product related data to support regulatory and business requirements.. All processes will be documented including legal review and approval when necessary.
  • Creating and implementing complaint handling infrastructure. Developing processes to help ensure compliance with regulations.
  • Leading processes to capture consumer contacts received via multiple contact channels; including phone, whitemail, social media contacts, email and chat communications.
  • Implementing processes to manage and support product recalls
  • Developing complaint reporting capabilities.

We want you to have:
  • Bachelor degree
  • 4+ years' experience providing quality systems technical support or implementing complaint handling infrastructure.
  • Capabilities with SAP, Power BI, Excel and SQL.
  • Strong oral and written communication skills.
  • Experience in process mapping and system improvement projects.
  • Experience supporting manufacturing and facilities for FDA inspections preferred.
  • Salesforce, TrackWise Digital or other enterprise quality management experience is preferred.
  • Pluses: Certifications to support business systems and Agile Project Management experiences
  • Ability to travel to supplier and operating company facilities if required.


The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $104,900.00 - $152,150.00.

This position is not eligible for sponsorship.

About Altria Group, Inc

Altria’s companies have built some of the brands in the world – Marlboro, Copenhagen, Skoal, and Black &? Mild – that today are their respective categories.??? Altria Group owns three premier tobacco companies in the United States.? Philip Morris USA, U.S. Smokeless Tobacco Company, and John Middleton have positions in the cigarette, smokeless tobacco, and large machine-made cigar categories. Altria also has a substantial position in the alcohol business with Ste. Michelle Wine Estates and economic interest in SABMiller plc?.

Altria Group, Inc Careers

Join the dynamic team at Altria Group, Inc, a leader in the global tobacco industry, where innovation, leadership, and an inclusive culture fuel our mission to own the future of adult tobacco and related products. At Altria, we offer more than job opportunities; we provide a platform for professional growth and a chance to be part of a company that values diversity and forward-thinking.

Work You’ll Do

Embark on a career with Altria Group, Inc, and contribute to transforming the industry through strategic innovation and leadership. Our team at Altria is committed to providing a workplace where every employee can thrive. From research and development to marketing and finance, your work will have a lasting impact.

Explore Our Job Opportunities

Whether you're a seasoned professional or a recent graduate, Altria offers a range of career paths. Explore positions that match your skills and interests in our dynamic team environment. We are hiring individuals who are passionate, curious, and eager to drive change in a leading company known for its influential brands.

Internship Programs

Kickstart your career with an Altria internship. Gain invaluable industry experience, develop professional skills, and build a network of contacts. Our internships provide a robust foundation in corporate operations, preparing you for a successful career in various professional tracks.

Professional Growth and Benefits

At Altria Group, Inc, we believe in nurturing talent and fostering professional growth. Our employees enjoy comprehensive benefits, including health, dental, and vision insurance, retirement plans, and generous paid time off. We also offer diversity training and leadership development programs to help you reach your potential.

Inclusive Culture and Diversity

Diversity is at the core of our values. Altria is dedicated to creating an inclusive environment where all employees can flourish. We celebrate diverse perspectives and believe they lead to more innovative solutions. Our commitment to diversity and inclusion is woven into all aspects of our business, from hiring practices to team collaboration.

Networking and Career Advancement

Advance your career at Altria Group, Inc through our multiple networking opportunities. Connect with leaders and peers at company-sponsored events, professional workshops, and community activities. We support your career journey with mentorship, continuous learning, and leadership opportunities.

Join Our Team

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Learn more about Altria Group, Inc
Size
6,000 employees
Market Cap
$82.4 billion
Industry
Net Income
$4.4 billion
Founded
1985
5 Year Trend
+0.2%
Revenue
$26.1 billion
NASDAQ

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