Overview

Reporting to the Maintenance Planner of Facilities Operations, this position supports planned maintenance and process standardization for the Facilities Operations units at Yale with particular emphasis on safety. Those units are responsible for the physical appearance and the daily operation of Yale buildings and grounds and include the MEP, structural trades, custodial, and grounds departments. This position is responsible for ensuring that there is a safe, standardized process and quality across all facilities' operational units for work being performed on Yale Campuses.

• Provides coordination and support for all resource planning and project planning efforts, consistent with strategic plans, to inform operating and capital decisions.

• Analyzes feedback from across the Facilities Operations community to discuss processes affecting their area of responsibility.

• Develops staffing models and job plans to satisfy new needs and to determine and coordinate priorities.

• Participates in, supports, and coordinates with various stakeholder groups, including the Capital Project Group, Emergency Operations Team, Campus Events, Residential Colleges, Environmental Health & Safety, and Risk Management.

• Develops, conducts, and manages safety and quality assurance programs and audits to determine the effectiveness of developed processes, manpower efficiency, implementation of work performed, and to identify areas for improvement. Such as customer satisfaction surveys, building audits, and compliance checks.

• Coordinates, develops, and refines all operations and maintenance (O&M) responsibilities and methods to align with industry best practices and University Sustainability goals. Incorporating innovative thought, technology, and best practices to continually improve services.

• Develops the planning and development of services in support to the MEP and structural trade services in all University buildings. Developing and maintaining building- and department-level service agreements, in coordination with campus site directors, ensuring sustainability objectives are included. This also includes coordination with Capital Projects and Planning, Facilities leadership, and outside contractors & vendors. 

• Develops and documents service delivery processes, such as preventive maintenance programs, emergency response, and support for special events and activities.

• Ensures University safety protocols are integrated into all O&M practices, maintained through regulatory and environmental compliance, and supported by training and management.

• Reviews construction project requirements, determining the need for supervision and frontline staff, work methods and procedures, tools, equipment, and other materials needed.

• Responsible for developing plans and processes for staffing and resource management. Working across multiple Facilities Operations work units, develops the plans and processes for work units to meet the growing needs of Yale’s multiple campuses.

• Provides organizational and procedural support for campus site directors, associate directors, area managers, supervisors, and frontline staff.

• Assists with asset management and information management, working with our CMMS (Assetworks) and other systems and programs to increase transparency of data and improve performance and delivery of services. May include oversight of 3rd party maintenance agreements.

• Responsible for developing and conducting presentations and reports. Participates and supports campus site directors in the development of the department budgets – determining needed staffing models, capital equipment acquisition, inventory review, obsolescence determination/renewal, and supply management.

• Develop reports and prepare/conduct presentations to senior leadership within Facilities.

• The position provides means for evaluating performance and conducting training. Includes collecting, monitoring, tracking, and analyzing key metrics and performance indicators for productivity, effectiveness, efficiency, and sustainability.

Required Skills & Abilities

1. Strong knowledge of the standard practices and methods in the MEP and structural trade professions. Proven ability to create physical plant staffing and material/supply models, manage and coordinate activities of staff engaged in planning and scheduling of regular/routine and project work, construction and renovation projects, and shop operations.

2. Well-developed managerial skills, including experience with performance management and feedback.  Proven ability to create and direct customer-focused teams providing facility and customer services. Experience supervising in a unionized environment.

3. Experience with financial matters related to facility maintenance, operations, and project engineering. Proven ability to prepare, maintain, and present reports from scheduling documents to financial spreadsheets. Ability to develop and implement sustainable programs and initiatives.

4. Knowledge in utilizing CMMS management for data collection, analytics, and KPI tracking. Process development and improvement.

5. Proven ability to lead and manage multiple projects and deadlines.

6. Experience working in a campus environment with multiple buildings and structures and service environments, specifically buildings with science and lab functions. 

Preferred Skills and Abilities

Facilities Maintenance accreditation such as APPA CEFP, BOMA CMCP, IFMA CFM

Principal Responsibilities

1. Strategy development and execution working with collaborators within and outside of the University. Working with leadership to develop and implement a strategic vision and work plans.  2. Recommend structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives. 3. Advise leadership on broad range of strategic, development, and communications issues related to research and policy development opportunities. 4. Manage ongoing partnerships with local, state, national, and non-governmental organizations focused on health research, policy development and implementation. 5. Identify new opportunities for expanding the program within Yale and among other academic and non-academic organizations locally and nationally. 6. Seek external funding opportunities and assist with the submission of grant proposals. 7. New program and fund development, catalyzing program development throughout the University and with external collaborators. Develops the metrics to identify and measure the success of the program. 8. Envision and direct communications to support strong communication and promote visibility of the program both inside and outside Yale through strategic outreach, conference attendance, special events, media and other avenues. 9. Assumes primary accountability to initiate, design, and manage the compilation of program communications; identifying outreach potential and promoting philanthropic and collaborative support of the program. 10. Envision and execute the communications efforts for the program. Contribute to the development and assist in the management of content on the program’s website and monitors all changes and additions to the editorial content. Required Education and Experience Bachelor's degree in a related field and seven years of related experience or an equivalent combination of education and experience.

Job Posting Date

07/01/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Senior Manager; Senior Program Leader (P6)

Salary Range

$90,000.00 - $165,750.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.