You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Provide support to OPTUM clients and associates
- Research, resolve and respond to client deliverable issues received via telephone calls, E-Mail, or escalations, and provide support in accordance with current standards
- Complete, maintain, and process pertinent problem tracking entries and records in ServiceNow
- Communicate to internal and external customers as required for new job requests, updates to jobs and any reported issues with jobs
- Coordinate the scheduling and delivery of all client deliverables within SLA using Robot Schedule
- Participate in building customized notifications for high profile jobs to ensure completion
- Identify scheduled jobs that have terminated and resolve the root cause of termination
- Assist in RxCLAIM job updates due to MOD and patch installs
- Ensure all job setups are put through quality assurance procedures to ensure accuracy
- Ensure all payment deliverables are put through quality assurance processes to ensure accuracy
- Ensure successful delivery of client deliverables through PragmaEdge Community Manager Software
- Participate in the setup and continued maintenance of the MFT process (managed file transfer) to Pragma and Sterling Integrator
- Participate in the verification of delivery
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- High School Diploma/GED
- 2+ years of experience with AS400, IBMi midrange systems
- 2+ years of experience with Robot Scheduler by Fortra
- 2+ years of experience with Microsoft Office Suite
- 1+ years of experience with virtual desktop software
Preferred Qualifications:- Sterling Integrator and familiarity with SFTP and Connect Direct
- ServiceNow or experience with other ITSM or CRM systems
- AIX, LINUX and UNIX, SQL
- Ability to multi-task and address day-to-day issues in conjunction with larger long-term projects
- Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to effectively present information and respond to questions from groups of associates, managers, and clients
- Possess excellent written, verbal and interpersonal communication
- Must be creative and resourceful, self-starter, highly motivated, critical thinker
- Solid analytical, organizational and problem-solving skills
- Working knowledge of IBM iSeries Operating system and Microsoft Operating systems
- Personable, self-motivated individual that works well with a team or individually as necessary
- Understanding of general computer terminology for proper communication between staff
- Must be willing to learn and take direction in new areas
- Attention to detail
- Familiarity with HIPPA guidelines preferred
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
