Chewy

Associate Director, Veterinary Services - Medical Operations

Chewy$137K — $221K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • DVM/VMD degree or equivalent veterinary medical degree in good standing
  • Minimum 10 years of clinical practice experience
  • 8+ years of progressive leadership in veterinary medicine or related service organizations
  • 5+ years of experience leading managers and high-performing veterinary teams
  • Strong understanding of quality management and clinical operations
  • Experience using data and analytics for decision-making
  • Outstanding leadership and collaboration skills
  • Ability to navigate ambiguity and lead in a rapidly evolving environment

Responsibilities

  • Lead virtual care delivery strategy and implementation
  • Provide medical leadership and mentoring to veterinary teams
  • Develop and implement a virtual medical management plan
  • Coordinate standards of care and operational workflows
  • Establish cross-functional partnerships for initiative execution
  • Inform staffing strategies through collaboration with Workforce Management
  • Monitor industry trends and identify opportunities for innovation
  • Foster a culture of accountability and continuous improvement

Benefits

  • Comprehensive insurance options including medical, vision, and dental
  • 401k eligibility with equity grants
  • Parental leave and family services benefits
  • Flexible spending accounts and telemedicine services
  • Employee assistance program and pet adoption reimbursement
  • Discounts on pet insurance and services
  • Annual PTO with six paid holidays and sick leave options
Full Job Description
Job Description:

What You'll Do
  • Lead the overall medical operations strategy, implementation, and success of virtual care delivery across remote consultations, patient assessment, and future virtual care programs.
  • Provide medical leadership, mentoring, and development to managers and teams leading medical quality, clinical standards, veterinary professional development, operational workflows, and care delivery infrastructure.
  • Develop and implement a comprehensive virtual medical management plan that aligns with organizational goals and fosters balanced growth.
  • Coordinate the implementation, optimization, and governance of standards of care, SOPs, workflows, and processes that enable efficient, consistent, and high-quality care delivery.
  • Establish strong cross-functional partnerships to ensure effective planning, alignment, and execution of central initiatives.
  • Partner with Workforce Management to inform staffing strategies, capacity planning, and service-level performance.
  • Monitor industry trends, competitive activity, regulatory considerations, and developing technologies to find opportunities for innovation, differentiation, and growth.
  • Foster a culture of accountability, collaboration, continuous improvement, clinical excellence, and customer-centric care.


What You'll Need
  • Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent veterinary medical degree in good standing.
  • Minimum 10 years of clinical practice experience.
  • 8+ years of progressive leadership background in veterinary medicine or related service organizations.
  • 5+ years of experience leading managers and high-performing veterinary teams.
  • Strong understanding of quality management, clinical operations, performance metrics, and continuous improvement methodologies.
  • Experience bringing to bear data, analytics, and operational insights to drive decision-making and business outcomes.
  • Outstanding leadership, communication, collaborator management, and influencing skills.
  • Strong business insight and experience balancing customer experience, medical quality, employee involvement, and operational performance.
  • Ability to navigate ambiguity, prioritize effectively, and lead in a rapidly evolving environment.
  • The position is intended to be remote, but the role will require travel (25%).


Bonus
  • Experience in veterinary telemedicine or technology-enabled healthcare services.
  • Board certification in a recognized veterinary specialty.
  • Experience managing geographically distributed or remote teams.


The base salary range for this role is $137,500 - $221,500.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members will be eligible for an annual PTO. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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