Job Summary and QualificationsThe Associate Director of IT&S provides technical and managerial leadership in establishing goals and priorities and in the overall management of day to day operations within a HCA hospital. This position is directly involved in design, planning, operation, maintenance, and troubleshooting of facility infrastructure including telecommunications (as applicable), desktop and server support, and network cabling and wiring. Ensures continuity and alignment of division IT&S strategic and operational plans and hospital needs. Requires subject matter knowledge across telecommunications (as applicable), data technologies, services, and components. Builds and maintains relationships with division and hospital level leadership teams. Demonstrates strong written, verbal, and presentation skills. Should possess a strong personal drive and ability to see strategy through to execution in a matrixed, corporate environment.
Duties Include But Are Not Limited To:
IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management
- Assists in development of Facility IT&S capital & operating budgets
- Assists in establishing, and communicates, monitors, and manages Service Level Agreements (SLAs) Coordinates the assignment of resources to IT&S projects, operations, & incidents
- Consults with technical leaders during technical goal setting, prioritization, planning and design for Facility technical environment
- Directly responsible for technical support - maintenance and troubleshooting of Facility infrastructure
- Coordinates on-site management of Facility hardware & software
- Assists in managing compliance issues & projects
- Manages information security aspects for the Facility Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning
- Participates in development of and execution of a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups
- Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure
- Represents IT&S on appropriate business committees
- Owns the facilitation of multi-way communication with key constituents on IT&S matters
- Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to division CIO
- Cascades all information to Facility-based IT&S staff through face-to-face meetings and other communication mechanisms
- Promotes sharing of information through documentation and distribution of best demonstrated practices
- Assists in managing, monitoring & executing the Facility's portfolio of projects
- Assists in supporting IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)
- Process Engineering: Improvement of Workflow through Technology, Utilization of Technology
- Understands the implications of technology solutions to Facility workflow & operations & assists in communicating to key stakeholders
- Assists in identifying process improvement opportunities & challenges and communicating them to appropriate Division IT leaders for planning & action
- Participates in Enterprise, Division, &Facility process improvement initiatives Governance: Support of Decision-Making Processes
- Educates key constituencies regarding IT governance processes & practices
- Communicates & supports IT governance processes & practices Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management
- Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor
- Helps ensure accountability of IT&S Staff working in the Facility
- Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices
- Adheres to the Code of Conduct and Mission and Value Statements
- Assists with other duties as assigned
Knowledge, Skills, and Abilities Required:
- Mature understanding of current and emerging technologies, specific to voice and data operations
- Demonstrated ability to establish and build strong relationships across a broad range of personality types
- Demonstrated ability to effectively communicate information technology both verbally and in writing
- Demonstrated customer orientation
- Excellent leadership and teaching abilities
- Demonstrated advanced computer skills
- Three to five years experience in an IT environment with direct supervision or team leadership.
Preferred:
- Strong understanding of HCA systems and procedures
- Strong analytical skills in planning and policy maintenance and development Education
- College Graduate Preferred
Benefits Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
