Associate Director, Facilities Operations and Ancillary Services

University of Ottawa

• $132K — $165K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in facilities management, engineering, or a related field.
  • 10+ years in facilities management or maintenance with increasing responsibilities.
  • In-depth knowledge of engineering systems and operational practices.
  • Expertise in process improvement methodologies like Lean Six Sigma and TQM preferred.
  • Proven adaptability to lead through changes in a complex context.
  • Strong skills in communication, relationship building, and innovation facilitation.
  • Bilingual in French and English.

Responsibilities

  • Lead and support Operations teams by establishing effective structures for service development.
  • Plan, execute, monitor, and evaluate infrastructure projects efficiently.
  • Develop and enforce policies for emergency preparedness and compliance with regulations.
  • Foster a culture of continuous improvement and process optimization.
  • Ensure smooth project transitions from construction to operation.
  • Manage performance of tradespeople using key performance indicators and transparent methods.
  • Provide data-driven recommendations for asset management and budget allocation.

Benefits

  • Professional development opportunities.
  • Supportive work culture focused on safety and performance.
  • Access to resources for continuous improvement initiatives.
  • Engagement in a vibrant university environment.
  • Collaboration with diverse internal stakeholders.
Full Job Description
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Posting Reason:
Replacement of a regular position

Job Type:
Employee

Anticipated Duration in Months (for contracts and temporary assignments):
N/A

Job Family:
Facilities Planning and Logistics

# of Open Positions:
1

Faculty/Service - Department:
Facilities Maintenance and Operations

Campus:
Main Campus

Union Affiliation:
N/A

Date Posted (YYYY/MM/DD):
2026/09/28

Applications must be received BEFORE (YYYY/MM/DD):
2026/10/19

Hours per week:
35

Salary Grade:
Non-Union Grade NM3

Salary Range:
$132,504.00 - $165,630.00

Position purpose:
The Associate Director is seen as one of the Senior Director's trusted partners and advisor in leading the Operations to become a business-oriented organization. In this capacity, he/she organizes, directs and controls, on behalf of the Senior Director, all the University's Building Systems operations and maintenance activities.

The incumbent directly manages the operations of the service. In this capacity, he/she designs and establishes strategies for extending and optimizing the lifespan of existing assets, which includes providing tactical delivery of the goals and objectives for managing the infrastructure - all mechanical, plumbing, electrical, controls and instrumentation systems - of a complex and diverse environment ranging from complex research laboratories to office spaces.

This seasoned professional will provide recommendations to the Senior Director on strategies and continuous improvement initiatives to implement that would have an impact on the life of University assets. As such, he/she will act as a strategic agent-of-change, be responsible for creating structures and processes to measure and manage assets proactively in order to enable continuous improvement and increased efficiencies aligned with associated resources at the University.

In this role, your responsibilities will include:
  • Provides leadership and logistical support to the Operation teams. Develops and sets up a structure adapted to the growth and evolution of the service. This includes maintaining a healthy and productive work environment, recruiting, training, leading, mobilizing and evaluating the staff under their responsibility in a multi-union environment. Plays a key role amongst management in promoting performance and health and safety values to create a culture of safe performance that supports operational and strategic decision-making.
  • Provides innovative and strategic leadership and expertise in planning, executing, monitoring and evaluating major and minor projects related to the infrastructure under their responsibility.
  • Leads in developing and implementing policies, systems and procedures to systematically handle emergencies, and in operating and maintaining all equipment and infrastructure under their responsibility. The incumbent will ensure compliance with University policies as well as municipal, provincial and federal codes and regulations.
  • Advocates for, and seeks opportunities to implement, incremental innovation and continuous improvement. Continually seeks to optimize process performance. Works with the leadership team to drive broad cultural change and position the organization for long-term success by helping to build or improve high performing processes.
  • Commissions and onboards projects to ensure a seamless transition between construction and on-going operation.
  • Evaluates and manages performance of internal and external tradespeople through balanced key performance indicators. Ensures that system data remains accurate to allow for ongoing analytical analysis and auditing. Ensures complete transparency in the methods used.
  • Provides expertise on industry best practices and identifies areas for incremental business optimization.
  • Provides qualitative and quantitative recommendations and data to assist the senior director in determining how to change and improve various assets and how to allocate the departmental budget to operations within approved budget constraints.
  • Drives and facilitates effective collaboration and communication with key internal groups, such as Planning, Project Delivery and Business Management. Ensures effective and timely communication with executives and other University bodies, such as Risk Management, IT, Research and Protection.
  • Oversees hiring and leads and manages the maintenance staff to optimize operations, minimize expenses and maximize tenant satisfaction.
  • Identifies risks, issues evaluations and takes appropriate action to eliminate or mitigate risks. Plans, directs and co-ordinates activities in the event of emergencies, service interruptions or breakdowns. Applies, tests and maintains the Business Continuity Plan to ensure critical operations at the University can operate continuously.


What you will bring:
  • University degree with qualifications in facilities management or engineering or equivalent combination of education and experience.
  • Minimum of 10 years' experience or progressive responsibility in facilities management and/or maintenance in a complex and diverse environment.
  • Extensive knowledge of engineering systems and sound operational and maintenance practices
  • Knowledge of process improvement frameworks such as Lean Six Sigma, TQM, Design Thinking, Kaizen, 5S, would be considered an asset.
  • Demonstrated flexibility with the ability to lead in a changing and complex environment.
  • Ability to encourage innovation in others through strong communication, relationship building and listening skills.
  • Strong business acumen and advanced analytical and computer skills.
  • Knowledge and experience of building service contracts, estimations and contracting processes and practices.
  • Demonstrated experience with management and supervision in a multi-union environment and with multi-million operating budget.
  • Effective written and verbal communication and presentation skills.
  • Bilingualism - French and English (spoken and written).


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Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

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