HealthRecon Connect is seeking a dynamic and experienced RCM leader to oversee multi-specialty physician/clinic operations and drive excellence across client accounts. This role requires deep expertise in eClinicalWorks, strong operational leadership, and a passion for optimizing performance and client satisfaction.
What You'll Lead:
- Day-to-day RCM operations for multi-specialty physician/clinic clients
- Onshore + offshore team leadership to achieve KPIs & SLAs
- Performance audits, workflow enhancements, and data-driven insights
- Client escalations, onboarding, and relationship management
- Collaboration with tech teams on RCM innovation and systems integration
If you're a strategic RCM professional ready to make an impact, we'd love to connect.
Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.
Job Vacancy: Associate Director / Director - Revenue Cycle Management (RCM)
Work Week: Monday to Friday
Shift Window:8:00 am to 5:00 pm CST
Location:Memphis, TN
Hybrid (Onsite 3 days/week)
Other Features: Full Time
US calendar applicable
Responsibilities: - Coordinate all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process, and client expectations.
- Function as primary point of contact for the client to front end revenue cycle issues and help streamline business operations as they relate to the revenue cycle.
- Reviewing client metrics daily/weekly in order to identify trends and impacts to client's revenue cycle and then facilitate a solution with the CBO sites.
- Accountable for oversight and optimization of revenue cycle governance with primary focus on functional areas including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections.
- Providing a virtual continuous and consistent presence to provide support, review processes, provide feedback and identify areas of opportunity outside of RCM when needed.
- Coordinate with leadership to discuss both strengths and opportunities for improvement to meet performance metrics and makes suggestions for process improvements and develops project plans with target milestone dates and promotes a culture of collaboration within vertical and across clients (All service lines).
- Ensure that appropriate documentation and education materials are up to date and identifies any educational needs and communicates to the appropriate leader for development.
- Stay abreast of payer requirements and changes in the industry and communicate those changes as well as the financial impact to leadership and client services management.
- Monitor ongoing initiatives and keeps projects on time.
- Provide timely information on operational changes, new business development, and service line expansion that will impact Revenue Cycle.
- Communicate in a way that promotes trust and credibility between clients, team members, other leaders, and our internal customers and vendors.
- Escalate issues as necessary to ensure timely resolution.
- Quarterly/Biannual/Annual Client Visits (20% travel) to maintain healthy client relationships.
Qualifications/Criteria: - Education:
- Bachelor's degree in Finance, Healthcare, Business, or related field preferred.
- Experience:
- At least 10 years RCM experience with at least 7 years in a Manager or above capacity in a medical group or CBO setting, preferably of similar size or greater and similar level of complexity.
- Skills and Qualifications:
- Detailed knowledge and expertise across the entire patient revenue cycle continuum.
- Demonstrated experience in being responsible for large groups of employees in a complex operational setting.
- Proven expertise is working across geographical locations, within KPI, SLA driven environment.
- Strong executive presence, including communication skills that enable appreciate of others' perspectives and the ability to offer compelling insights and recommendations.
- Strong analytical capacity.
- Thorough understanding of healthcare financial trends and financial systems/tools.
- Excellent oral and written communication skills and be able to communicate effectively with all levels of management.
- True "change agent" able to lead diverse groups in implementing new programs and ideas.
