Role Summary

The Associate Director, Clinic Operations is a senior leadership role responsible for overseeing clinic operations, provider performance, and quality patient care within a virtual, value-based care environment. As the Associate Director, you will lead advanced practice providers, improve operational and clinical outcomes, foster an engaged care team, and ensure the delivery of safe, efficient, high-quality care. As a rapidly growing organization, we are looking for a leader who is comfortable operating in ambiguity, building new capabilities, and creating scalable processes in a dynamic environment.

This is a remote position reporting to the Regional Medical Director.

Main Responsibilities

• Provider Leadership & Engagement
  • You will lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement
  • You will advocate for providers and ensure alignment with organizational priorities
  • You will foster provider development, performance, and retention through coaching and leadership
  • You will be a leader who promotes organizational values
• Operational Performance & Accountability
  • You will manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance.
  • You will ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes.
  • You will manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes.
  • You will identify operational gaps and implement scalable process improvements
• Performance Management
  • You will lead provider performance management through coaching, development planning, and data-driven performance improvement
  • You will foster accountability and professional growth within a supportive team environment
  • You will recognize and promote stellar performance to build a culture of success
• Quality, Safety & Clinical Excellence
  • You will promote high-quality, safe, evidence-based care across the virtual clinic
  • You will promote patient safety, clinical accountability, and ongoing quality improvement
  • You will apply data and partner with clinical leaders to improve outcomes and support value-based care
• Program & Clinical Oversight
  • You will provide clinical leadership to support high-quality virtual care and positive patient outcomes
  • You will help improve care model efficiency, provider experience, and clinical performance
  • You will collaborate on quality improvement projects and provide direct patient care when needed
• Team Development & Talent Management
  • You will support provider and care team recruitment, hiring, and onboarding
  • You will evaluate performance, provide coaching, and support professional development
  • You will ensure compliance with organizational policies, workflows, and clinical standards

Qualifications:

• Required
  • You will have a minimum 2–5 years of clinical experience (NP, PA, RN, or other relevant clinical background)
  • You will have a minimum 2–3 years of experience leading physicians or APPs
  • You will have 1 year of experience working in a virtual setting
  • You will have experience building, scaling, or leading clinical operations in a startup, high-growth, or rapidly evolving healthcare environment

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees9 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

Description of Benefits