Experience Product ManagementDefines and implements solutions for key experiences/channels within specific client journeys.
Key Responsibilities and Duties- Gather requirements across multiple product development teams and stakeholders to determine overall priority for development. Maintain and prioritize the product backlog.
- Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
- Identify customer needs, experience maps, requirements (stories), and adoption tactics to maximize usage.
- Provide Experience Product Management support for key platforms/channels within specific client journey segments.
- Collaborate with all the Experience Product teams, Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
- Design and implement key solutions in support of the Experience Product roadmap.
- Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.
Educational Requirements- University (Degree) Preferred
Work Experience- 5+ Years Required; 7+ Years Preferred
Physical Requirements- Physical Requirements: Sedentary Work
Career Level 8IC
Additional Responsibilities and Duties:- Leverages TIAA's internal AI resources to accelerate work and optimize client experiences, including hands-on application of the following:
- Large Language Models (LLMs): using LLMs to synthesize research, generate content, and support product decision-making
- Prompt Engineering: crafting effective prompts to extract high-quality outputs from AI tools for business use cases
- Generative & Agentic AI: understanding how generative AI creates content and how agentic AI autonomously executes multi-step tasks, and identifying opportunities to apply both within advice product workflows
- Staying current on emerging trends in the AI space to proactively identify capabilities that could benefit Advice experiences
Required Qualifications:- 5+ years of financial services experience
Preferred Qualifications:- 7+ years of financial services experience
- Prior experience in Advice Solutions (Accumulation, Decumulation and/or Wealth)
- Knowledge of regulatory requirements to illustrate lifetime income from annuity payments
- Knowledge of TIAA's products and services, including TIAA's suite of core annuities (Fixed and Variable)
- FINRA Registration
- Experience with AI (specifically with Large Language Models (LLMs), Prompt Engineering and Generative & Agentic AI)
- Proactive and willing to learn
#LI-KD2
Related Skills
Analytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story Telling
Anticipated Posting End Date:2026-07-11
Base Pay Range: $121,000/yr - $143,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
