Job DescriptionJob Summary:
Assists end-users at Adventist Health clinics, hospitals and other care settings with successful adoption and use of electronic health record (EHR) and related technologies. Works closely with users during the onboarding processes to ensure proficient EHR skills and works with users subsequently to fine-tune and improve those skills over time. Participates in specific training and competence building activities along with other informaticists, driven by user-data, and clinical performance of the system overtime. Rounds with users on a regular basis with one or many AH markets and manages intake of new requests and incidents related to EHRs. Triages user requests through clinical best practices, policies and procedures, and analyze requests for clinical impacts.
Job Requirements:
Education and Work Experience:
- Bachelor's Degree: Required
- Bachelor's Degree in Nursing (BSN): Preferred
- Clinical experience: Preferred
- Clinical Informatics experience: Preferred
Licenses/Certifications:
- Healthcare related licensure: RN, PharmD, PT, RT, OT, ST, PA, NP or LVN: Required
- Nursing Informatics Board certification: Preferred
Essential Functions:
- Supports end users (clinical, ancillary, support staff) in clinics or hospitals through EHR Training including onboarding, first 30-days, and then on a routine basis, especially when EHR updates are rolled out. Collaborates closely with med staff, clinic managers, nursing education, EHR education teams in IT, and vendors.
- Work closely with EHR super users, clinic managers, nurse supervisors, and others in workforce management to identify re-training and skills improvement opportunities; and leverages data from EHR and input during routine in-person (or virtual) rounding with users.
- Participates in change management activities including submission of incidents and change requests and vetting and validation of user requests, reviewing with AH IT and Informatics teams, researching potential solutions, and communicating with users and other stakeholders.
- Learns and masters clinical workflows and market operations, (clinical and financial), learns hardware and application support fundamentals, and participates in market activities during regulatory surveys, operational projects, downtimes etc. to ensure care continuity and improvements.
- Participates in projects at market or system level for new service lines, new care locations, performance improvement programs, or clinically driven initiatives by connecting with end-users through all stages of the project to ensure their active engagement, training, and pre and post support.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
