IQVIA

Associate Client Success Director

IQVIA • $86K — $239K *
Greenwich, CT 06830In-Person
Healthcare
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required, master's preferred
  • 8+ years in the healthcare industry with experience in providers or health plans
  • Client Success or client relationship management experience
  • Excellent communication and presentation skills
  • Strong analytical and problem-solving abilities
  • Basic understanding of healthcare claims and EMR data
  • Familiarity with value-based care reimbursement models

Responsibilities

  • Act as the primary contact and trusted advisor for enterprise clients
  • Lead a cross-functional Account Team for client engagements
  • Facilitate executive-level meetings to align on goals and expansion opportunities
  • Drive product use through training and understanding client business objectives
  • Create and implement success plans tracking critical factors and milestones
  • Promote best practices within Cedar Gate's solution community
  • Champion client perspectives to enhance product development

Benefits

  • Work remotely within the United States
  • Opportunity for professional development and coaching
  • Access to a collaborative work environment
  • Join a rapidly growing organization in the healthcare technology space
  • Engage in thought leadership within Client Success strategies
Full Job Description
Position Summary

Cedar Gate Technologies, an IQVIA business, is seeking a client-focused and relationship-driven professional to join our growing Client Success team as an Associate Client Success Director. In this role, you will serve as the strategic partner and primary point of contact for a portfolio of clients, guiding them through every stage of their journey and ensuring they achieve measurable business outcomes through our industry-leading solutions and services. Success in this position requires the ability to build trusted executive-level relationships, champion the voice of the client across the organization, leverage client insights to help shape product evolution, and identify opportunities to expand value and deepen engagement. This is an exciting opportunity for a proactive professional who is passionate about delivering exceptional client experience and driving long-term client success.

Roles & Responsibilities
  • Serve as the primary point of contact, trusted advisor, and internal advocate for a book of complex, enterprise clients with multiple Cedar Gate Product Lines
  • Lead a cross-functional Account Team for each client within book of clients
  • Facilitate regular, executive-level meetings focused on client needs, their organizational goals and objectives, and possible expansion opportunities
  • Drive product utilization through training, a deep understanding of the client's business objectives, and technical expertise in how Cedar Gate solutions support their business objectives
  • Develop and execute success plans for clients that outline their critical success factors and metrics for success, track progress and mitigate potential issues, and celebrate success through documented value stories and references served
  • Surface and syndicate best practices in the use of Cedar Gate's solutions within the Cedar Gate community
  • Represent the voice of the client to inform the product roadmap and service delivery model
  • Provides thought leadership for supporting clients within a Cedar Gate Product Line or client Market Segment
  • Acts as a change agent, formulating and promoting Client Success strategies, direction, and initiatives
  • Acts as coach for Client Success Business Analysts, Client Success Managers, and Sr. Client Success Managers
  • Supports sales process through RFP/RFI responses and prospect calls.


Job Location

United States - Remote

Work Arrangement

U.S. residents only; work must be performed within the United States.

Experience / Qualifications
  • Bachelor's degree in related field required, master's preferred
  • Minimum of 8 years of healthcare industry experience, working with providers, health plans, brokers, medical management companies, or at a healthcare data analytics provider
  • Client Success or client relationship management experience
  • Ability to communicate and present company, product, and technology information to a broad audience
  • Strong analytic and problem-solving skills with the demonstrated ability to identify and make decisions based on complex client requests
  • Basic understanding of healthcare claims and EMR data.
  • Experience with value-based care reimbursement models (MSSP, ACO Reach, Capitation, Bundles etc.).
  • Be available for travel as much as 25% of the time
  • To be eligible for this position, you must reside in the same country where the job is located.


The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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