Job Description:

Associate Branch Manager - Ridgefield, CT

Location: Fairfield County Connecticut

Reports to: Branch Manager

Pay: $80,000 - $100,000 annual DOE

Position Overview

The Associate Branch Manager closely supports the Branch Manager in leading all aspects of Sales and Services for a Pest Control Branch location. The Associate Branch Manager is accountable for all facets of the operation including team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.

Organizational Relationships:

The Associate Branch Manager reports directly to the Branch Manager. Pest Control Field Supervisors and Service Managers report to the Associate Branch Manager.

Duties/Responsibilities:

• Assist Branch Manager in managing Branch P&L - monitoring financial performance and expenses, driving growth, and ensuring revenue and profit plans are achieved.
• Support achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover, and technician accident rate.
• Directly managing the branch Pest Control Field Supervisors, and through them, the pest control technicians.
• Oversees Service operations along with the Pest Control Field Supervisors.
• Recruit, interview, hire and train branch staff.
• Monitor regulatory compliance, and quality control standards and ensure the health & safety of all employees.
• Partner with sales staff on sales plans and forecasts associated with their Branch.
• Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
• Lead, motivate, and manage team members to deliver exceptional service for our customers.
• Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
• Responsible for the employee performance review process to include evaluation of staff performance.
• Makes recommendations and administers corrective actions consistent with company policy.
• Prepare and conduct team meetings.
• Occasional travel to other branches and corporate office locations.

Experience, Education, and Skills Required

• Bachelor's Degree preferred
• At least 2-4 years of related experience
• Strong communications skills (i.e., verbal, written, and presentation)
• Organizational skills, ability to multitask
• Strong problem-solving and solution identification
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
• A valid driver's license is required
• Background in Pest Control, Termite, and/or Wildlife control preferred
• Excellent leadership skills with the ability to train, coach, and motivate employees
• Ability to collaborate with all departments and employees within the organization
• Strategic leader with a focus on delivering exceptional customer service

We offer:

HEALTH BENEFITS

Medical, dental and vision coverage

Company-paid life insurance

Company-paid short-term disability

Optional supplemental benefits

Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

401(k) plan with company match

Weekly pay

Convenient direct paycheck deposit

Team Member reward and recognition program

AND MORE

Eight (8) paid holidays

Paid Time Off

Team Member referral bonuses

Opportunities to participate in community events