Job DescriptionThe
Program Success Manager is responsible for enabling the successful measurement, tracking, reporting and communicating the value across DHH programs by ensuring strong alignment between ways of working, value management frameworks, and executive decision-making. This role operates externally to program teams and partners closely with senior leadership, sponsors, business leaders, and key partners to drive transparency, integration, and impact.
Key ResponsibilitiesEnterprise Value Alignment & Governance- Ensure strong connection between DHH Ways of Working (WoW) and BIT value management practices, pulling through the enterprise and BIT value frameworks to top programs.
- Escalate issues to the S&VM lead and appropriate governance committees when there are cross-program impact or high-impact blockers requiring leadership attention.
- Monitor progress of key programs owned by multiple teams, using governance forums and data to identify risks, dependencies, and bottlenecks early.
Program Integration & Insights- Establish common standards for planning, funding, prioritization, and performance management across.
- Define and track value cases and benefits realization; ensure that accountable owners in each function commit to and deliver against agreed targets.
- Ensure integrated reporting across all top programs, synthesizing insights and framing them for discussion and decision-making with senior leadership teams and governance bodies.
- Identify trends, risks, and opportunities across programs and elevate insights that inform enterprise-level prioritization and action.
Continuous Improvement & Operating Model Enablement- Identify process improvements and operating model enhancements that further enable value delivery across priority programs.
- Act as a catalyst for improving how programs execute, measure, and communicate value at scale.
Executive Narrative & Communication- Help craft compelling narratives for top programs that support and reinforce the broader DHH value story.
- Identify and execute socialization and marketing initiatives that recognize and highlight the collective value delivered by top programs.
Stakeholder & Partner Engagement- Enable and support engagements with key IT, operational, and business partners to ensure the successful delivery of S&VM outcomes and deliverables.
- Serve as a trusted connector between program teams, enterprise stakeholders, and leadership forums.
People Leadership & Team Enablement- Lead, coach, and develop Program Success Leads to ensure consistent execution of value management practices across programs.
- Set clear expectations, performance objectives, and development plans for direct reports aligned to enterprise priorities.
- Ensure consistency, quality, and integration of outputs produced by Program Success Leads across the program portfolio.
- Foster a culture of collaboration, continuous improvement, and enterprise thinking within the Program Success team.
Required Qualifications- Bachelor's degree (B.S.) required
- 5+ years of relevant work experience, including experience leading or overseeing complex, enterprise-level programs or portfolios
- Prior experience managing and developing direct reports, preferably in a matrixed or enterprise environment
- Strong understanding of enterprise value management, governance, and operating models
- Demonstrated ability to synthesize complex information into concise, executive-ready insights and narratives
- Proven stakeholder management and cross-functional collaboration skills
- Ability to operate effectively with senior leadership visibility and governance engagement
Preferred Qualifications- Master's degree preferred
- Experience leading teams that support multiple programs or portfolios simultaneously
- Prior exposure to enterprise governance forums, executive steering committees, or value review boards
- Background in enterprise transformation, portfolio management, value realization, or operating model change
- Familiarity with value management frameworks, OKRs, benefits realization, or performance measurement methodologies
- Experience partnering closely with IT, business, and operational leaders in large, complex organizations
- Demonstrated change leadership and ability to influence outcomes without direct authority
Core Competencies- Enterprise thinking and systems perspective
- Executive communication and influence
- Analytical synthesis and insight generation
- Governance and escalation judgment
- Continuous improvement mindset
Success Measures- Clear alignment of top programs to enterprise value frameworks
- Timely identification and escalation of cross-program risks and blockers
- High-quality, integrated reporting used in executive decision-making
- Strong leadership confidence in program-level value narratives
Required Skills: Capability Development, Change Management, Classroom Delivery, Client Counseling, Learning Design, Methodical Approach, Organizational Structures, Teaching
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):n/a
Job Posting End Date:07/8/2026
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