Bank of America Corporation

Assistant Vice President; Production Services Specialist

Bank of America Corporation$110K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Computer Science or related field required.
  • 3 years of relevant IT experience mandatory.
  • Proficiency in Oracle and SQL Server expertise is essential.
  • Experience in SQL for debugging and data queries is required.
  • Strong critical thinking skills for technical troubleshooting needed.
  • Familiarity with monitoring tools like Splunk, AppDynamics, and Dynatrace is essential.
  • Knowledge of Web, Cloud, and Hadoop distributed technologies required.

Responsibilities

  • Manage incident resolution and follow up on problems effectively.
  • Proactively oversee the production environment.
  • Troubleshoot and resolve application issues such as job failures and monitoring tasks.
  • Enhance documentation of support policies and procedures.
  • Support application releases, upgrades, and changes.
  • Own the issue resolution process across multiple platforms.
  • Automate and create scripts for critical business needs.

Benefits

  • Remote work option available within commutable distance.
  • Opportunity to work with advanced monitoring tools and technologies.
  • Engagement in critical business initiatives and deployment activities.
  • Develop partnerships with key technology teams including the CIO team.
  • Participation in production support rotation.
Full Job Description
Job Description:

Responsibilities
  • Responsible for incident management and conducting proper problem follow-up.
  • Proactively monitor and manage the production environment.
  • Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring, etc.
  • Improve or create documentation of support policies and procedures.
  • Support application releases, implementations, upgrades, and/or changes into the environment.
  • Ensure continuity and quality by owning the resolution of issues across platforms.
  • Track progress and escalate as appropriate unless resolution is reached.
  • Ensure that applications and related services are documented and kept current.
  • Automate and build adhoc scripts as needed to address critical business needs.
  • Maintain a knowledge base of known defects and issues, processes, techniques, etc.
  • Take part in production support rotation and respond to and resolve production problems.
  • Support critical business initiatives such as application deployments (pre and post activities), infrastructure changes, industry-wide tests, or disaster recovery tests.
  • Build strong partnership with the CIO team, infrastructure, and platform teams.
  • Remote work may be permitted within a commutable distance from the worksite.


Required Skills & Experience
  • Master's degree or equivalent in Computer Science, Computer Information Systems, Management Information Systems, Information Technology Management, or related: and
  • 3 years of experience in the job offered or a related IT occupation.
  • Must include 3 years of experience in each of the following:
  • Utilizing relational systems including Oracle and SQL Server;
  • Performing query data for debugging in SQL;
  • Applying critical thinking to handle technical troubleshooting, rootcause analysis, and to take preventative measures;
  • Analyzing logs, error messages, and system metrics, and understanding system dependencies and upstream/downstream impacts;
  • Using Splunk, AppDynamics, and Dynatrace monitoring tools to proactively detect issues; and,
  • Utilizing production ready software using Web, Cloud, and Hadoop distributed technologies.


If interested apply online at www.bankofamerica.com/careers or email your resume to [redacted] and reference the job title of the role and requisition number.

Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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