Posting DetailsPosition Information
Fiscal Year Position Title Assistant Vice President of Operations
Classification Title Assistant Vice President for Facilities and Operations
Department Facilities
Posting Number P260187
Posting Link https://www.ubjobs.buffalo.edu/postings/63951
Employer State
Bargaining Unit 13 - MC Professional
Position Type M/C Professional
Professional Appointment Term Administrative
Salary Grade MP4
Posting Detail Information
Position Summary As a key member of the University Facilities' senior leadership team, the
Assistant Vice President of Operations (Asst. VP) provides strategic leadership and oversight for the repair, maintenance, and operations of the university's physical facilities within a dynamic, research-intensive institution.
The University at Buffalo spans three distinct campuses, North, South, and Downtown, comprising more than 110 buildings that range from historic early 20th-century structures to modern facilities. This diverse portfolio requires robust operational strategies to ensure effective maintenance, regulatory compliance, infrastructure reliability, and uninterrupted campus operations.
University Facilities encompasses Capital Planning, Campus Planning, Design & Construction, Environment Health & Safety, Energy Management & Decarbonization, Facilities Finance, Facilities Operations, and Real Estate & Property Management As such, the Asst. VP Facilities Operations reports directly to the Associate Vice President of University Facilities.
The Asst. VP leads a workforce of 500-600 unionized employees and is responsible for managing operations across the three campuses, totaling approximately 13 million gross square feet and 600 acres of grounds. Departments reporting to the Asst. VP include skilled trades, utilities operations, warehouse and storeroom management, customer service, fleet operations, grounds maintenance, and custodial services.
The Asst. VP supports the development and oversight of the Facilities' Operations operating budget (not the full University Facilities budget) which approximates $30 million in annual payroll and $15 million in maintenance, repair, and operations (MRO) expenses. This includes providing financial forecasts and variance analysis to the Director of Finance and maintaining appropriate oversight of related service and maintenance contracts. This role also helps to inform the Director of Capital Planning & Deferred Maintenance, who manages the minor critical maintenance capital funds, of capital-related maintenance needs.
Although the Asst. VP is not expected to personally respond during all off-hours incidences, they are accountable for maintaining continuous operational coverage and organizational readiness for 24/7/365 response, including emergencies, and may be required to respond as needed when circumstances require leadership presence, employee support, or when designated responders are unavailable.
Consistent with the operational and response-driven nature of the Operations department, this position is designated as on-site only and is ineligible for remote or telecommuting arrangements.
Specific to Facilities Operations (verses University Facilities), key responsibilities of this role include but are not limited to:
- Leadership & Strategy
- Develop and implement a comprehensive operations strategy aligned with institutional and departmental priorities and research needs.
- Foster a culture of accountability, safety, and service excellence in a dynamic, demanding environment.
- Operational Oversight
- Direct and manage skilled trades, utilities operations, grounds, fleet, warehouse operations, and custodial services across three campuses.
- Ensure compliance with all applicable codes, regulations, and safety standards.
- Oversee reactive, preventive and predictive maintenance programs for critical infrastructure.
- Emergency Response & Continuity
- In coordination with the Environment, Health, and Safety team, establish and maintain emergency response plans for facilities-related incidents, including power outages, weather events, and critical system failures.
- Ensure teams are trained and equipped to respond promptly to emergencies at any time.
- Performance Management
- Establish, monitor, and report on Key Performance Indicators (KPIs) and tools for data visualization and performance tracking for all operational areas.
- Conduct root cause analysis for recurring issues and implement corrective actions.
- Drive continuous improvement through benchmarking and best practices.
- Process Development
- Develop and maintain Standard Operating Procedures (SOPs) for all functional areas.
- Draft and manage Memoranda of Understandings (MOUs) with internal and external stakeholders.
- Draft and manage Service Level Agreements with internal and external stakeholders.
- Develop, interpret, negotiate, and implement University-wide facilities operations policies, standards, and procedures in alignment with the strategic objectives of the University at Buffalo and SUNY. The position exercises broad independent judgment in establishing and enforcing operational policies that govern campus infrastructure, utilities, maintenance, custodial services, grounds, and skilled trades, with direct impact on the safety, reliability, and performance of the institution's physical assets.
- Financial & Resource Management
- Manage an annual operating budget of approximately $45 million, ensuring fiscal responsibility and alignment with institutional goals.
- Inform the Director of Capital Planning & Deferred Maintenance, who manages the minor critical maintenance capital funds, of capital-related maintenance needs.
- Optimize resource allocation for labor, materials, and equipment.
- In conjunction with Central Procurement, maintain appropriate oversight of related service and maintenance contracts.
- Employee Relations & Workforce Management
- Promote professional development, engagement, and retention strategies for staff at all levels.
- Coordinate with Human Resources / Employee Relations to manage complex relations issues, ensuring compliance with collective bargaining agreements.
Minimum Qualifications - Bachelor's degree in engineering, facilities management, business administration, or related field.
- Minimum 10 years of progressive leadership experience in facilities operations of large-scale institutional settings.
- Demonstrated success in managing large, unionized teams and complex infrastructure systems.
- Familiarity with CMMS implementation, optimization, and reporting.
- Strategic thinker with ability to translate vision into actionable plans.
- Expertise in KPI development, data analytics, and root cause analysis.
- Experience managing operating budgets, including planning, forecasting, and cost control.
- Exceptional communication skills with the ability to effectively engage and influence stakeholders at all levels of a large, complex institution-from front-line staff to senior executives.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) for daily administrative and reporting tasks.
- Ability to be available as needed for critical issues and emergencies, ensuring operational continuity 24/7 through team coverage and leadership oversight.
- Valid driver's license.
Preferred Qualifications - Experience with facilities operations in higher education and research institutions.
- Certification in facilities management (e.g., IFMA CFM) or related credentials.
- Advanced degree in the fields of mechanical engineering, electrical engineering, industrial engineering or related field.
- Experience with multiple CMMS or ERP systems.
- Strong understanding of grounds, building systems and mechanical equipment, including HVAC, electrical, plumbing, and other critical infrastructure components.
- Proficiency in developing SOPs, MOUs, and compliance documentation.
Our University CommunityProdig+ No
Executive Position Yes
Physical Demands This position requires the ability to perform work in a combination of office and field settings. The Asst. VP must be able to walk extended distances across campus, climb stairs and ladders,
access rooftops and elevated areas, and enter electrical, mechanical, utility rooms, and construction spaces as needed to support operational oversight and emergency response. The role may involve occasional lifting, bending, and reaching. All activities are performed in accordance with applicable safety protocols. Reasonable accommodation will be provided as required by law.
Driving Requirements A Class D driver's license is a required minimum qualification for this position. Employees must operate university owned vehicles for business purposes and be enrolled in the LENS program to verify license validity.
Salary Range Competitive
Additional Salary InformationJob Type Full-Time
Campus All Campuses
Posting AlertsSpecial Instructions SummaryAdditional InformationIs a background check required for this posting? Yes
Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name Suzanne Gentz
Contact's PronounsContact's Title Director of Finance
Contact's Email [email protected] Contact's Phone 716-645-1527
Posting Dates
Posted 08/21/2026
Deadline for Internal Applicants 09/04/2026
Deadline for External Applicants Open Until Filled
Date to be filled 12/31/2026
References
Number of References Required 3
Reference Cutoff DateInstructions to Applicant 
