Ross Stores

Assistant Store Manager

Ross Stores • $70K — $102K *
Hayward, CA 94544In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years retail experience as a Store or Assistant Store Manager
  • Strong ability to supervise and motivate Store Associates
  • Proven skills in prioritizing tasks and follow-through
  • High standard of Customer service
  • Fluency in English
  • Availability to work evenings and weekends
  • Basic mathematical ability for retail operations

Responsibilities

  • Lead and maximize productivity aligning with Company Best Practices
  • Analyze Store performance reports and manage controllable expenses
  • Schedule Associates effectively to achieve business goals
  • Ensure compliance with all regulations and policies
  • Facilitate training and development of retail staff
  • Promote a safe and secure shopping environment for all
  • Maintain visual and operational standards for merchandise presentation

Benefits

  • Employee recognition programs
  • Opportunities for recruitment and training
  • Safe working environment with safety meetings
  • Professional appearance and brand representation
  • Involvement in loss prevention initiatives and training
Full Job Description
GENERAL PURPOSE:

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met

ESSENTIAL FUNCTIONS:
  • General Operating Requirements
    • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
    • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
    • Communicates any variances to Company standards to the Store Manager.
    • Ensures proper scheduling of Associates to meet business objectives.
    • Ensures compliance with all State, Local and Federal regulations.
    • Accepts special assignments as directed by Leadership.
    • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
  • Organizational Development
    • Assists in recruiting, hiring, training and developing non-exempt Associates.
    • Ensures compliance of Ross personnel policies and procedures.
    • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
  • Expense Control
    • Assists in the management of and continuous monitoring of actual expenditures to be within budget.
    • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
  • Maintaining a Safe & Secure Environment
    • Understands that safety is the number one priority and practices safe behaviors in everything they do.
    • Ensures all Associates understand and can execute emergency operating procedures.
    • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
    • Assists in the facilitation of monthly safety meetings.
  • Customer Service
    • Treats all Customers, Associates, and other leaders with respect.
    • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
    • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
    • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
  • Personal and Store Brand
    • Represents and supports the Company brand at all times.
    • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
    • Manages Store to ensure a clean, neat, easy to shop environment.
    • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
  • Merchandise Processing and In-Store Marketing
    • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
    • Ensures merchandise is presented and organized according to Company merchandising guidelines.
    • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
  • Loss Prevention
    • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
    • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
    • Safeguards confidential information, cash and credit card information and merchandise.
    • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
    • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
    • Monitors mark-out-of-stock policy to ensure proper administration.
    • Ensures Public View Monitor (PVM) system is maintained properly.


COMPETENCIES:
  • Customer Focus
  • Motivating Others
  • Drive for Results
  • Conflict Management
  • Managing and Measuring Work
  • Communication
  • Hiring and Staffing
  • Organizing


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Two or more years of Store or Assistant Store Manager experience in a retail environment.
  • Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
  • Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
  • Ability to set priorities and exercise independent judgment.
  • Maintain high quality of Customer service.
  • Fluency in English.
  • Ability to work evenings and weekends.
  • Ability to perform basic mathematical calculations commonly used in retail environments.


PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 lbs.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills

SUPERVISORY RESPONSIBILITIES:
Direct supervision of all non-exempt Associates.

COMPENSATION

The base salary range for this role is $70,310 - $102,578. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

About Ross Stores

Ross Stores, Inc. is an off-price apparel and home fashion chain in the United States. The Company operates two brands of off-price retail apparel and home fashion stores: Ross Dress for Less (Ross) and dd’s DISCOUNTS. Ross offers designer apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 60% off department and specialty store regular prices. Its merchandise offerings also include, but are not limited to, small furniture and furniture accents, educational toys and games, luggage, gourmet food and cookware, watches, and sporting goods. As of February 1, 2014, it operated 130 dd’s DISCOUNTS stores in 10 states that features brand apparel, accessories, footwear, and home fashions for the entire family at everyday savings of 20% to 70% off moderate department and discount store regular prices. At February 1, 2014, it operated a total of 1,276 stores, of which 1,146 were Ross locations in 33 states, the District of Columbia and Guam.

Ross Stores Careers

There has never been a more exciting time to explore job opportunities at Ross Stores, a leader in the off-price retail industry. Join our vibrant team today and be part of a company that prides itself on growth, innovation, and a commitment to diversity and leadership. Work You’ll Do At Ross Stores, you’ll engage in meaningful work that directly contributes to the company’s success. As part of our dynamic team, you will help deliver unbeatable bargains to our customers, ensuring they enjoy a high-quality shopping experience. Ross isn’t just about retail; it’s about delivering cost-effective solutions that resonate with savvy shoppers. Transform your career with opportunities in various departments, from in-store leadership positions to corporate roles that support our nationwide operations. At Ross, your career is in your hands, with ample opportunities for professional growth and advancement. Lead with Us Step into a role that challenges you to leverage your skills and leadership abilities. At Ross Stores, we empower our employees to take charge of their career paths with comprehensive training programs and development opportunities that foster innovation and leadership skills. Work with a Diverse and Inclusive Team Join a company where diversity and inclusion are embedded in the culture. At Ross Stores, we celebrate diverse backgrounds and perspectives, which contribute to our rich culture of inclusivity and innovative thinking. Our team’s collaboration is the key to our success, allowing us to remain competitive in a fast-paced industry. Introducing Ross Stores Employment Benefits We offer a competitive benefits package that addresses health, family, and financial needs, helping you secure your future while maintaining a healthy work-life balance. Our benefits are designed to support you at different stages of your life and career. Do Innovative Work Be part of a team that’s dedicated to reinvention and innovation. At Ross Stores, you’ll work on projects that challenge the status quo and contribute to the company’s growth and efficiency. Our commitment to innovation is what makes Ross a thrilling place to develop your career. Be Part of a Great Team At Ross, you’re not just an employee; you’re part of a nationwide family. Our supportive environment and team-oriented culture foster networking and friendships that last a lifetime. Here, every team member is valued, and every role is crucial to our success. Future-Proof Your Career With Ross Stores, the sky's the limit when it comes to where your ambition can take you. We support our team members with unmatched training, development programs, and leadership opportunities designed to propel your career forward. Explore Job Opportunities and Internships Whether you’re starting your career or looking for a change, Ross offers a range of positions and internship opportunities that can help you make your mark in the retail industry. From part-time jobs to full-time careers, Ross is hiring passionate, curious, and driven individuals. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for professional, creative, and solution-driven team players. Start your journey with Ross Stores today and discover how your contributions can make a direct impact. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Ross Stores.
Learn more about Ross Stores
Size
100,000 employees
Market Cap
$39 billion
Industry
Retail & Consumer Goods
Net Income
$85.3 million
Founded
1957
5 Year Trend
+8%
Revenue
$12.5 billion
NASDAQ
ROST
* Ladders Estimates

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