Assistant Store Manager- Client Experience & DesignDepartment: Retail -Leadership
Employment Type: Permanent - Full Time
Location: Bellevue
Compensation: $78,000 - $87,000 / year
DescriptionThis is where you come in. As an
Assistant Store Manager, Client Experience & Design, you'll help bring Article's Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty.
Why We Need You:For our new Bellevue Store, you will play a pivotal role in shaping the success of our brand-new location. You are:
- A New Store Opener: Ready to bring our brand to life by establishing the customer experience standards, hospitality-driven culture, and clienteling practices that will define our first Washington state location.
- A Customer-Focused Leader & Coach: Skilled at driving meaningful connections, delivering design expertise, and coaching the associate team to consistently execute Article's Customer Experience Model.
- Driving Customer Loyalty: Focused on launching a brand-new showroom from day one and building a loyal, lasting customer base that will remember, recommend, and return to us for years to come.
About the Bellevue store:- Our store address is: Lincoln Square North, Bellevue, WA 98004
- Store size: 8400 square feet
- Staff size/ model: 1x Store Manager,2x Assistant Managers, 2x Sales Floor Leads (key holders), 9-12x Home Experts (associates)
- Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am - 8 pm, Sunday 11 am -7 pm
- Travel: You will be required to travel within the US and Canada. So you will require a valid passport.
Interview Schedule: First Interview - A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.
Second Interview - A video interview with two members of our Retail Leadership team.
Final Interview - Video interview with Sr. Manager of Retail Operations.
What You'll DoYou'll be part of the store leadership team, helping deliver an elevated customer experience while supporting design services, clienteling, and team development.
Deliver & Coach Exceptional Customer Experience:- Champion and uphold Article's Customer Experience Model across all showroom interactions.
- Lead by example in delivering warm, authentic, hospitality-driven customer experiences.
- Coach associates on customer engagement, clienteling, and service excellence standards.
Design Services & Clienteling Engagement:- Build lasting customer relationships through appointments, follow-ups, and personalized outreach.
- Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.
- Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.
- Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.
Team Leadership & Culture:- Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.
- Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
- Lead by example with resilience, adaptability, and above-the-line behaviour.
Who You AreQualifications:- 2+ years of retail leadership experience in a customer-facing environment.
- Experience coaching and developing team members to deliver exceptional customer experiences.
- Strong communication and relationship-building skills.
- Passion for hospitality, customer service, and creating memorable experiences.
Leadership & Coaching:- Sets clear expectations for customer experience, hospitality, and selling behaviours.
- Models accountability through reliability, ownership, and follow-through.
- Provides timely coaching and feedback to help associates grow and succeed.
- Uses facts, customer insights, and business results to guide decisions.
- Supports learning while maintaining accountability for customer and business outcomes.
Design & Customer Expertise:- Strong interest in interior design, home furnishings, or space planning.
- Comfortable conducting design consultations and making personalized product. recommendations.
- Skilled at building trust through active listening and understanding customer needs.
- Passionate about creating seamless omni-channel customer experiences.
- Comfortable using design tools, customer relationship management tools, and retail technology.
- Strong organizational skills with the ability to manage multiple priorities and customer interactions.
- Legally authorized to work in the United States
- Completion of a criminal background check
Travel Requirements: - Valid passport and ability to travel throughout Canada and the United States.
Nice to Have:- Experience with clienteling programs, appointment-based selling, or design consultations.
- Background in furniture, home furnishings, interior design, or lifestyle retail.
- Experience supporting customer experience or hospitality-focused initiatives.
Perks & BenefitsWealth:- Target Salary Range: is $78,000 to $87,000. The starting salary will be determined by your transferable skills, knowledge and work experience.
- Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
- 401(k) Match: 4% matched contributions to help you save for the future.
- Product Discount: 45% discount on our entire product range (15% for friends and family).
Vacation & Paid Time Off:- Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
- Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
Total Health & Insurance Benefits:- Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
- Paid Sick Leave: 48 hours Sick/wellness (6 days, accrued annually)
- Insurance: Life & Disability insurance, and Travel Medical insurance.
- Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
- Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.
*Prorated
