Job Type
Full-time
Description
We're seeking a talented Assistant Service Manager to join the Transwest Team!
Essential Duties & Responsibilities:- Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
- Assist the Service Manager in training personnel.
- Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
- Assist the Service Manager in resolving customer complaints and general customer relations.
- Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
- Supervise maintenance of tools and shop equipment
- Customer Relations
- Maintaining relationships with current customers.
- Review estimates and actual repair time.
- Labor Pricing
- Initial and on-going training and support of all service personnel.
- Actively engage with the Service Manager.
- Participate in annual marketing plan and budget for the shop.
- Involved in regular monitoring of actual performance to plan and determine reasons for variance.
- Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
- Ensure all policies and procedures are being followed to maintain Elite Certification.
- Carry out established company policies and procedures.
- Additional duties as assigned.
Requirements
Work Environment & Physical Abilities:- Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
- This position may require standing, balancing, bending or stooping for prolonged periods of time.
- This position requires corrected vision and hearing within normal range.
- This position requires the occasional ability to lift and carry items weighing up to 45 lbs.
- Required to perform work inside and outside, in varying weather situations.
- Must be able to operate simple, complex and heavy-duty machinery.
Required Education, Experience, Knowledge & Skills:- High school diploma or equivalent.
- Valid driver's license and MVR in good standing.
- Excellent written and verbal communication skills.
- Leadership Skills
- Customer Service Skills
- Multitasking Skills
- Conflict Resolution Skills
- Independent Working Skills
- Detail Oriented
- Quick Thinking
- Ability to work any shift if needed.
- Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
- Ability to obtain a CDL within 90 days of employment.
- Ability to successfully complete a general abilities assessment.
- Ability to pass a post-offer background check, physical and drug screen.
Preferred Education, Experience, Knowledge & Skills:- Previous experience in a similar role.
- Experience diagnosing and repairing diesel trucks.
- Diesel Engine Technology Certification(s) and/or Education
Job Details:- Compensation: $90,000
- Bonus Eligibility: Yes
- Reports To: Service Manager
- Shift: Monday - Friday 7:00 A.M. to 4:30 P.M./ Saturdays as Needed
- Closing Date: Open Until Filled
Salary Description
$90,000
