North Central Utility (NCU) is looking for a self-motivated and results-driven Assistant Service Manager for our DeForest, WI location to represent NCU in the semi-trailer service industry.
This position is a safety-sensitive position, requiring pre-employment and post-accident drug testing.
Wage & Benefits:
• $75,000-$90,000 based on experience + monthly performance-based commissions
• Medical, Dental, Vision, Life and Short-term disability
• 401k with employer match & profit sharing
• Training and professional development opportunities
• Annual safety toe-shoe and tool allowances
Job Duties and Responsibilities:
• Assist in overseeing service department operation
• Assist in managing service technicians
• Assist in managing all shop repair orders
• Motivate & lead through team excellence and work ethic
• Assist in department/staff training using industry best practices
• Act as a liaison between parts, sales & service
• Attend industry workshops as needed
• Effectively manage executing on projects at the store level
• Accurate and timely completion of paperwork
• Maintain department files
• Estimating and quoting
• Work with other department managers
• Assist wherever needed in department
• Develop and leverage relationships with key decision makers
• Assist managing building maintenance
• Educate customers on NCU services and identify customer needs and opportunities
• Strong customer negotiation skills
• Promote and build relationships with customers
• Promote a safety-first workplace
• Warranty administration
• Assist Service Manager as needed
Qualifications:
• High School Diploma or GED equivalent
• Previous experience in a related field preferred
• Experience leading and managing people preferred
• Able to work independently and with a team
• Interpersonal skills and ability to professionally communicate with customers
• Excellent planning, organization, time management, attention to detail, and adaptability to change
• Microsoft Office (Word, Excel, Outlook), technology, and computer proficiency
• Ability to meet the physical demands of the position
Driving Requirements:
• Driving is a duty of this job
• Driver's License (Required)
Job Type: Full-time
Schedule:
• Day shift
• Monday - Friday
• No weekends
Supervisory Responsibilities: Yes
