Job Description

The Assistant Registrar supports the Associate Registrar in managing the day-to-day operations of the Office of the Registrar (OTR). This position also manages the Office of the Registrar's Program Migration and Enrollment Reporting teams and works closely with department leadership for planning, implementation, and evaluation of ongoing activities to confirm accurate student migrations, enrollment reporting, program course crosswalks, ensuring consistency and standardization among the transcripts and records departments. This position is responsible for developing and maintaining clear and accurate operations documentation, and developing systems to enhance the efficiency and effectiveness of the Office of the Registrar (OTR) as it pertains to program migrations and enrollment reporting.

Essential Functions and Responsibilities:
Identify process improvements and accuracy of student information, as it pertains to Program Migration and Enrollment Reporting
Analyze data and make recommendations for system improvement management
Provide tracking tools to measure and manage departmental objectives and key operating metrics
Provide guidance for employees to sustain, develop, enforce, and report operating standards; recommend actions for continual improvement
Promote and support impactful ideas so employees can develop and implement new processes and procedures designed to maximize efficiency
Conduct regular meetings to advance process improvement initiatives
Participating in meetings with other university stakeholders to execute new initiatives, programs, and projects
Performs other related duties as assigned.

Knowledge, Skill and Abilities:
Communicates to improve and promote teamwork, decision-making, and problem-solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to gain support with all audiences.
Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done.
Deals comfortably with uncertainty of change. Effectively handles risk. Can decide to act without knowing all the details. Is calm and productive, even when things are uncertain. Deals constructively with problems that do not have clear solutions or outcomes.
Confident and resilient under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.
Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset.
Forms teams with appropriate combinations of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares team accomplishments and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expands knowledge base through ongoing curiosity.

Job Qualifications:
Minimum Qualifications:
Bachelor's degree, preferably in Business Administration/Information Systems/Higher Education or the equivalent combination of education and experience within a Registrar's Office.
3 years of experience in a managerial position with progressive responsibility within an academic setting

Preferred Qualifications:
Master's Degree, preferably in Business Administration/Information Systems/Higher Education or the equivalent combination of education and experience within a Registrar's Office.
5 years of experience in a managerial position with progressive responsibility within an academic setting
Experience using Ellucian Banner, Hyland OnBase Document Imaging, and Kofax.
Moderate to expert skill level with Microsoft Office Suite

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.