YOU

As an Assistant Inside Sales Manager, you will support the Inside Sales Manager in leading the department, ensuring operational excellence, and delivering a "no-equal" customer experience. You'll also mentor and guide Inside Sales Supervisors and Customer Service Representatives.

WHAT YOU'LL BE DOING

Support Department Leadership (30%)

Assist the Inside Sales Manager in overseeing daily operations, monitoring call reports, and ensuring workflow efficiency.

Team Development & Coaching (25%)

Lead, coach, and develop Inside Sales Supervisors and team members. Provide feedback, set goals, and foster a collaborative environment.

Operational Oversight (20%)

Ensure order accuracy, compliance with SOX and ISO standards, and implement corrective actions when needed.

Customer Experience & Issue Resolution (15%)

Address escalated customer concerns, support export documentation processes, and ensure service excellence.

Reporting & Strategic Input (10%)

Prepare reports, analyze performance metrics, and contribute to policy and process improvements.

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• Bachelor's degree preferred
• 3+ years of related experience in sales or customer service
• 1-2 years of supervisory or team leadership experience
• Strong communication and interpersonal skills
• Ability to coach and develop others
• Customer-focused mindset with problem-solving abilities
• Team-oriented with a collaborative leadership style
• Ability to manage priorities and adapt to change

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to stand, walk, sit, see, talk, and hear. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.

WORK ENVIRONMENT

This job operates in both a professional office environment, customer sites and outdoor construction job sites. This role routinely uses standard office equipment such as computers, phones, printers/scanners, etc. The employee occasionally works around moving mechanical parts. Noise level may be loud at times.

TRAVEL

This job requires up to 5% domestic travel.

WORK STATUS & LOCATION

This full-time, exempt, position is located in Stockton, CA. It is not eligible for remote work.

RELOCATION

Relocation is not available for this position.

Pay

$81,100 - $129,800 / year

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

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Company: Simpson Strong-Tie Company Inc.