Assistant Manager, End User Programming - RemoteUnited StatesThe Job: As the Assistant Manager, End User Programming, you will support the execution and administration of key end user programs, with a primary focus on the DEWALT loyalty program (Impact Rewards) and Preferred Provider Agreements (PPAs). This role will be responsible for day-to-day program coordination, front-line support, reporting, and administrative processes that help ensure smooth execution and strong experience for internal stakeholders, sales teams, and end users.
This position is designed to provide operational support to the End User Programming team and will work closely with sales teams, internal cross-functional partners, and external vendor partners. You'll get to:
- Support day-to-day administration of the DEWALT loyalty program (Impact Rewards), including user support, account maintenance, basic troubleshooting, and standard reporting.
- Support administration of Preferred Provider Agreements (PPAs), including tracking, documentation, status updates, routing, and responding to basic questions.
- Serve as a front-line point of contact for end user calls and sales team inquiries related to program processes, requests, and "how-to" support.
- Review incoming requests for completeness and accuracy, follow up on missing information, and help ensure requests are ready for review and approval.
- Prepare standard reporting, dashboards, and reporting packages to support program visibility and decision-making.
- Maintain organized program documentation, process guides, job aids, and support materials.
- Coordinate day-to-day operational needs with external vendor partners, as applicable.
- Support training preparation by helping develop materials, job aids, and internal resources.
- Escalate complex issues, exceptions, and strategic questions to the appropriate team lead.
- Identify opportunities to improve process efficiency, intake quality, and overall program execution.
The Person:You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
- Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
- 2+ years of experience in program coordination, sales support, customer support, operations, marketing operations, or a related role.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Strong customer service mindset and ability to work effectively with internal and external stakeholders.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
- Experience working in Salesforce or similar CRM systems preferred.
- Experience supporting reporting, documentation, or process coordination preferred.
- Experience supporting loyalty, rebate, incentive, or partnership programs.
- Experience working with sales teams and field teams.
- Experience working with vendor partners or external agencies.
- Ability to identify process gaps and recommend practical improvements.
- Comfort working with data, reports, and dashboards.
The Details: You'll receive a competitive salary and a great benefits plan, including:
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More: We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc.).
The Salary range for this position is $62,200.00 - $100,200.00
- This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
- The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
- The successful candidate may be eligible for annual merit increases.
- Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tool sand other partner programs.
