Job PurposeThe Dealer Applications Unit manages mission-critical systems providing essential connectivity and operational support for all Honda dealers, Independent Service Repair facilities, and field associates across all business lines. As a key member, the Team Manager leads the team responsible for the design, development, and maintenance of dealer and field application platforms, ensuring alignment with organizational objectives, compliance, operational excellence, and platform innovation.
- Strategic Leadership: Present IT strategy and updates to executives and senior leadership. Collaborate with business, IT teams, and partners to identify, recommend, develop, implement, and support fast, modern, and cost-effective technology solutions and services.
- Team Management: Provide leadership, direction, mentoring, and supervision for team members. Ensure the success of projects, enhancements, and support, including budget and QCD (Quality, Cost, and Delivery).
- Project and Support Oversight: Ensure all projects, enhancements, and portfolio support follow IT methodologies. Serve as the initial point of escalation for issues, reporting to the Unit Manager as needed.
- Technical Leadership: Act as Solutions Architect on multiple projects, leading technical workstreams and partnering with architects and review boards to obtain approvals. Build vision, technology roadmaps, and planning artifacts.
- Governance and Compliance: Provide governance and oversight for all team activities. Define and implement IT policies, procedures, and best practices. Ensure compliance with enterprise and industry standards, security, data privacy, SOX, and PII regulations. Support audits.
- Innovation and Improvement: Work with management, vendors, and partners to identify opportunities for business innovation and technology improvements. Develop relationships to ensure business requirements are met.
- Budget Management: Assist and contribute to budgetary processes. Ensure budgets are adhered to and allocated correctly.
- Talent Acquisition: Conduct interviews for candidates and assist with vendor/third-party agreements.
The ideal candidate is a proactive leader who drives innovation, fosters teamwork, demonstrates strong service orientation, and delivers results in a dynamic IT environment
Key Accountabilities - Vision & Strategy:
- Lead the applications team and partner with the Unit Manager to set priorities, communicate business and IT strategy, and maintain technology roadmaps aligned with department, division, and enterprise objectives.
- Team Leadership:
- Build an inclusive, high-performing team through workforce planning, coaching, mentoring, engagement, performance management, clear goals, and thoughtful allocation of employees and contingent resources.
- Delivery & Operations:
- Deliver projects, enhancements, production support, system and security upgrades, operational KPIs, health reporting, and audit commitments. Manage scope, schedule, quality, budget, risk, escalations, asset compliance, and continuous improvement using established IT and PDCA practices.
- Technical & Solution Leadership:
- Direct solution design, architecture oversight, code and design reviews, methodologies, tooling, support models, gap analysis, and technical artifacts. Lead critical workstreams and secure Architecture Review Board approvals.
- Partnerships & Influence:
- Build trusted relationships with business, IT, finance, procurement, and vendor partners. Resolve escalations, influence product roadmaps, enforce governance expectations, and promote solutions that improve operations and customer service.
Qualifications, Experience, and Skills - Minimum educational qualifications:
- A Bachelor's degree in information technology (IT), computer science / data science, a related field, or equivalent relevant IT industry experience.
- Minimum work experience:
- At least 8 years of IT experience, including 5 or more years leading teams, managing resources and vendors, supporting technology delivery, and delivering multiple large-scale projects, platforms, or products.
- Must have in-depth knowledge of security, privacy, PII, SOX, governance, risk management, and audit practices.
- Demonstrated experience with application modernization, solution design, architecture governance, code and design reviews, estimation, planning, budgeting, contract negotiation, and Agile and Waterfall delivery.
- Strong project management, written and verbal communication, executive presentation, stakeholder management, coaching, negotiation, conflict resolution, problem-solving, and root-cause analysis skills.
- Ability to manage competing priorities and deadlines, develop team members, build executive-level networks, and partner effectively across business, IT, and vendor organizations.
- Experience with enterprise B2B web environments, architecture artifacts such as context and data-flow diagrams, capability and technology roadmaps, and Architecture Review Boards is preferred.
- Should have prior demonstrable industry experience in both cloud environment, e.g. - AWS, Azure etc and on premise.
- Proficiency with common productivity and diagramming tools, including PowerPoint, Excel, Word, and Visio.
- Highly desirable:
- Prior automotive industry experience.
Workstyle - This is an onsite job. One remote workday per week may be possible with prior departmental approval.
Visa sponsorship issues - This position is not eligible for work visa sponsorship.
Relocation Assistance - This position is not eligible for any relocation assistance
Total Rewards: - Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Regional Bonus (when applicable)
- Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401(K) Plan with company match + additional contribution
Career Growth: - Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued learning
- Training and Development Programs
Additional Offerings: - Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Tuition Assistance & Student Loan Repayment
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
