Assistant Hospital Services Manager | $85,000+/year
Location: Woburn, MA
Schedule: Full-Time | 4-Day Work Week | Day/Evening Shifts
Compensation: $85,000+/year based on experience
Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Assistant Hospital Services Manager to support our Inpatient Services team. This leadership opportunity is ideal for an experienced veterinary professional looking to support hospital operations, team development, workflow efficiency, and advanced patient care in a specialty animal hospital.
As the Assistant Hospital Services Manager for Inpatient Services, you'll provide operational and clinical oversight of ICU and inpatient teams while partnering closely with doctors, technicians, supervisors, and hospital leadership to create a collaborative environment focused on exceptional patient care.
Compensation- $85,000+/year based on experience
Full-Time Benefits:- Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
- CVT/LVT/RVT license reimbursement
- RECOVER Training for advanced CPR skills
- Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
- 16-Week VTNE Study Group
- Professional Development Assistance
- Starting 3 weeks vacation + Sick Time
- Working a holiday = DOUBLE Pay!
- Employee Referral Bonuses + Employee Pet Discount
- Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
- NVA Pet Resort Discount + Pet Insurance Discount
- Medical, Dental, Vision + HSA/FSA Options
- Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
- 401(k) with employer match
- Employee Assistance Program
Schedule- Full-time
- 4-day work week
- Combination of day and evening shifts
- One weekend shift required
ResponsibilitiesAs the Assistant Hospital Services Manager for Inpatient Services, you'll support daily operations, patient care standards, and team success across ICU and inpatient departments.
Responsibilities include:
- Provide operational and clinical oversight of Inpatient Services, including ICU and inpatient ward workflows
- Collaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of care
- Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation
- Perform real-time workflow assessments, quality control checks, staffing adjustments, and operational support
- Support centralized patient care operations while managing labor within budget expectations
- Coordinate patient management between Emergency, Critical Care, Surgery, Anesthesia, and specialty teams
- Assist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols
- Evaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as needed
- Ensure inpatient treatment and hospitalization areas remain clean, organized, safe, functional, and OSHA compliant
- Support hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenance
- Identify opportunities to improve patient flow, workflow consistency, operational efficiency, and quality of care
- Support onboarding, training, mentoring, and development of inpatient technicians and support staff
- Promote a collaborative team environment focused on communication, accountability, and exceptional patient care
- Participate in recruitment, interviewing, scheduling, performance management, and team development processes
- Assist with departmental meetings, operational planning, and process improvement initiatives
- Facilitate communication between hospital departments to support seamless patient transitions
- Resolve payroll matters, report Workers' Compensation claims, and complete administrative duties as assigned
Qualifications- 5+ years of veterinary industry experience required
- Emergency, specialty, critical care, or inpatient veterinary operations experience preferred
- 1+ years of supervisory or leadership experience required
- Experience supporting hospital operations, staffing, workflow coordination, and team development
- Strong leadership, organization, communication, and problem-solving skills
- Understanding of advanced inpatient care operations and centralized patient care models preferred
- Ability to support teams in a fast-paced emergency and specialty animal hospital environment
- Collaborative leadership style with a focus on team engagement and patient care excellence
- Fluent English speaking and reading skills required
Did you know?Mass Vet is a
Level 1 24-hour emergency/critical care and specialty veterinary hospital.
This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating.
Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring:
- Dedicated ambulance bay for emergencies
- Multiple treatment wards and 20+ exam rooms
- Digital radiography, MRI, and CT suites
- Advanced operating rooms
- Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center
- Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery
Join a community where your passion for veterinary care meets limitless professional and personal growth opportunities.
Surrounding AreasLocated in Woburn, MA, our hospital attracts talented veterinary professionals from throughout Greater Boston and the surrounding region, including:
- Burlington, MA & Stoneham, MA & Winchester, MA
- Reading, MA & Wakefield, MA & Wilmington, MA
- Lexington, MA & Arlington, MA & Medford, MA
- Melrose, MA & Malden, MA & Billerica, MA
- Bedford, MA & Tewksbury, MA
- North Reading, MA & Andover, MA
- North Andover, MA & Somerville, MA & Cambridge, MA
- Boston, MA & Lowell, MA & Chelmsford, MA
Know Someone Amazing?
If this role isn't the right fit but you know a great CVT, send them our way!
Email [email protected]-you could earn a $1,250 referral bonus if they're hired.
Considering Relocating?
Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community. 
