About our property:
Welcome to The Arcadian Hotel Brookline, a distinctive property in the Pyramid Global Hospitality portfolio, located just minutes from downtown Boston. Featuring 264 guest rooms and 5,500 sq ft of meeting space, this newly renovated hotel offers a modern and comfortable work environment in one of the area's most charming and historic neighborhoods.
At The Arcadian, we pride ourselves on creating a welcoming atmosphere rooted in community, creativity, and connection. As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment, surrounded by the character of Brookline and its mix of local shops, restaurants, and cultural landmarks.
We offer a variety of opportunities across departments, including guest services, food and beverage, housekeeping, sales, and more. Whether you're starting your career or looking to grow within the industry, you'll find a team that values collaboration, professionalism, and a passion for service.
Joining our team means becoming part of a people-first culture where your growth and success are supported every step of the way. If you're ready to build your career in a welcoming and engaging environment, we invite you to explore opportunities at The Arcadian Hotel Brookline and apply today.
What you will have an opportunity to do:
Come grow with us at this terrific hotel in Brookline!The
Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.
Key Responsibilities:
- Assist the General Manager in the day-to-day management of all hotel operations.
- Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
- Ensure adherence to hotel policies, procedures, and service standards.
- Foster a guest-centric culture by promoting excellent customer service and satisfaction.
- Address and resolve guest concerns and complaints promptly and effectively.
- Monitor and respond to online reviews and feedback to enhance the overall guest experience.
- Assist in budget planning and monitor financial performance against established goals.
- Help control operating expenses and manage budgets for each department.
- Participate in the recruitment, training, and development of staff.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive and inclusive work environment.
- Monitor and maintain quality standards throughout the hotel.
- Implement and enforce brand standards and ensure compliance with relevant regulations.
- Oversee maintenance and cleanliness of the hotel facilities.
- Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
- Ensure the implementation and adherence to security and safety protocols.
- Collaborate with relevant authorities to address any security concerns.
- Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.
What are we looking for?The ideal candidate will meet the following criteria:
- Requires a proven record as a successful leader as an Assistant General Manager, Front Office Manager, or Director of Operations.
- At least 3-5 years of progressive hospitality experience in hotels is required.
- A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
- Hotel experience with a background in Food & Beverage Operation and Human Resources Leadership.
- Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
- The flexibility to adapt to varying shifts, including weekends and holidays.
- A commitment to maintaining a positive and organized work environment.
Compensation:$112,000
$122,000
