Pay: $140000 - $150000

Summary: At Great Wolf, the Assistant General Manager (AGM) is more than a right hand to the General Manager-they're a key driver of strategic execution, operational excellence, and future lodge leadership. This role is designed as a succession role for the General Manager position, providing immersive, hands-on experience across all aspects of lodge operations and leadership.

Reporting directly to the General Manager, the AGM serves as an influential cross-functional leader with responsibility for overall lodge performance. While the role does not include direct reports, it requires a high degree of leadership, partnership, and accountability to deliver results through department heads and their teams.

The AGM regularly acts as Manager on Duty (MOD) for multiple shifts per week, stepping in as the senior-most leader onsite and managing real-time decision making across all areas of the lodge. They are instrumental in driving key KPIs- including targeted flow, GOP, labor efficiency, training compliance, and guest satisfaction-while representing the lodge in community engagement efforts and brand-building initiatives.

Responsibilities:

• Serves as Manager on Duty (MOD) for multiple shifts each week, with full accountability for lodge operations, guest experience, and team performance during those times
• Acts as a strategic partner to the General Manager and plays a key role in succession planning and leadership continuity
• Provides operational guidance and cross-functional leadership across all departments, including Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions
• Partners with Directors to achieve performance objectives, especially in financial metrics (targeted flow, GOP), labor management, training compliance or other key organizational initiatives
• Serve as interim leader when there are vacancies for Director or Manager roles within the lodge as needed, ensuring continuity of operations, team leadership, and guest experience.
• Collaborates on hiring, onboarding, scheduling, coaching, and performance improvement efforts across the lodge
• Champions a high-performance, guest-centric culture while ensuring adherence to brand standards, legal compliance, and safety protocols
• Helps develop and manage the annual operating budget; monitors variances and supports corrective actions as needed
• Enhances guest loyalty by fostering exceptional service, ensuring resolution of escalated concerns, and reinforcing brand values
• Leads the lodge's community engagement and charitable giving initiatives, acting as a brand ambassador in local partnerships and events
• Facilitates weekly Director meetings and ensures alignment, accountability, and follow-through on key initiatives
• Invests in personal leadership development and stays informed on hospitality trends and innovations to prepare for future advancement

Qualifications:

• Associate's degree in Hospitality, Business, or related field; or equivalent combination of education and experience
• Minimum 5 years of leadership experience in hospitality at a department or division director level
• Minimum 2 years of experience managing financial performance including budgeting, forecasting, and margin improvement
• Leadership experience in two or more operational departments
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen
• Willingness and ability to relocate to multiple Great Wolf Lodge locations

Desired Qualifications & Traits

• Strong financial acumen with experience driving GOP, targeted flow, and labor efficiency
• Proven ability to lead through influence and partnership without direct authority
• Track record of developing high-performing teams and achieving operational excellence
• Strategic thinker with strong problem-solving skills and attention to detail
• Enthusiastic and positive energy with a hands-on, roll-up-your-sleeves leadership approach
• Deep commitment to guest satisfaction, team success, and community engagement
• Eager to grow into a General Manager role within Great Wolf Lodge

Physical Requirements:

• Able to lift up to 20 lbs
• Able to bend, stretch, and twist
• Able to stand and walk for extended periods of time

Application Instructions

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.