The Hartford Financial Services Group, Inc

Assistant Director Relationship Management

The Hartford Financial Services Group, Inc • $125K *
Boston, MA 02115In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in group benefits account management, claims, or underwriting (preferably in employee benefits)
  • Prior leadership experience is preferred
  • Strong financial acumen in employee benefits products/services
  • Demonstrated ability to build and maintain marketplace relationships
  • Effective written and verbal communication skills, with a focus on conflict resolution
  • Proven experience in coaching and providing constructive feedback
  • Experience in collaborative cross-departmental efforts for results
  • Commitment to responsive customer service and improvement
  • Willingness to travel up to 25% within assigned territory and for national events
  • Required licenses for all operational states.

Responsibilities

  • Lead and coach a team of Relationship Managers, fostering engagement and inclusivity
  • Execute strategies that drive profitable growth and exceptional customer experiences
  • Oversee renewal readiness and growth strategies, ensuring client commitments are timely met
  • Facilitate collaboration across various teams to deliver integrated client solutions
  • Act as escalation point for complex client issues, driving effective resolution
  • Champion initiatives for continuous improvement in relationship management processes
  • Track team performance metrics and escalate issues effectively

Benefits

  • Hybrid or remote work arrangement available
  • Flexibility to work from home or in-office based on location
  • Opportunity for professional development and growth
  • Inclusion in a collaborative and diverse team environment
Full Job Description
AD Relationship Mgmt NA - SA07HE

As Assistant Director, Relationship Management, you will lead a team of Senior Client Relationship Managers (Sr.CRMs) serving National Accounts. In this key leadership position, you will champion strategies that strengthen client relationships, drive growth and renewal outcomes, and enhance stewardship efforts. By aligning cross-functional teams around the customer, you will help deliver outstanding experiences and measurable impact for The Hartford.

Key Responsibilities:
  • Lead and coach a team of Relationship Managers, fostering engagement, professional growth, and an inclusive environment.
  • Execute strategies that drive profitable growth, persistence, and exceptional customer experience across a portfolio of national accounts.
  • Oversee renewal readiness, growth strategies and stewardship delivery, while ensuring all client commitments are met on time.
  • Orchestrate collaboration with underwriting, claims, billing, technology, and reporting teams to deliver integrated client solutions.
  • Serve as the initial escalation point for complex client and broker issues and drive timely, effective resolution.
  • Champion continuous improvement initiatives to enhance relationship management processes and best practices.
  • Ensure market-facing activation plans are met, supporting ongoing customer and enrollment strategies.
  • Track and report on team performance, upcoming renewals, escalated issues, and add-issue projections.
  • Ensure all direct reports maintain required licenses for their territories and support ongoing professional development.
  • Deliver clear leadership messaging, represent the field perspective to internal partners, and facilitate team huddles and 1:1s.


Qualifications:
  • 5+ years of experience in group benefits account management, claims, or underwriting (employee benefits industry preferred).
  • Prior leadership experience preferred.
  • Strong financial acumen and understanding of employee benefits products and services.
  • Demonstrated ability to build and maintain marketplace relationships.
  • Effective communication skills with strength in writing, conflict resolution, and critical thinking.
  • Proven coaching and feedback abilities.
  • Experience collaborating across organizational lines to deliver results.
  • Commitment to responsive customer service and continuous improvement.
  • Willingness to travel within assigned territory and for select national events (up to 25%).
  • Required to hold or obtain licenses for all states with in-force cases for direct reports.
  • Open to Central and Eastern Regions.


This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$125,000 - $125,000

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

Explore Job Opportunities and Internships

Whether you're polishing your resume, preparing for an interview, or seeking to enhance your employment experience, The Hartford has a position to match your skills and ambitions. We are continuously hiring and looking for new talent to join our thriving team.

Stay Connected

Join Our Team Search open positions that match your skills and interest at The Hartford. We look for passionate, curious, creative, and solution-driven team players.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at The Hartford Financial Services Group, Inc. Join us at The Hartford—where careers thrive and futures are made.
Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Finance & Insurance
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ
HIG
* Ladders Estimates

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