(Growth Track Role - Built for Who We're Becoming, Not Just Who We Are Today)
About This Role
Redirect Health runs a fully virtual medical operation - providers, RNs, medical assistants, and referral coordinators working together to give members fast, coordinated, high-quality care without the friction of the traditional healthcare system.
The
Assistant Director of Virtual Care Operations owns that operation end to end: the clinical and coordination workflows, the people who run them, and the systems that let all of it scale.
This is not a role designed for today's team size. It's designed for the team we'll have in two years, when our virtual care operation has doubled. We're hiring someone who can build the structure, leadership bench, and operating discipline now that will hold up under that growth - not just manage what exists.
We're looking for a high-level thinker with a clinical foundation: someone who understands healthcare because they've practiced or worked deeply inside it, and who also thinks like an operator and a leader of leaders. This is a role with a clear path to a broader Director/VP-level scope as the company scales, for the right person.
What You'll DoIn this role, you will:
- Own the performance, structure, and scalability of our virtual care operation - providers, RNs, medical assistants, and referral coordinators
- Build and lead a management team beneath you, developing supervisors and leads who can run day-to-day operations with autonomy
- Design the org structure, staffing model, and workflows needed to support a team that is projected to double in size - not just patch today's process
- Partner closely with Providers, the Contact Center, Claims, Client Success, and other teams to ensure coordinated, member-first care
- Use data and operational metrics to identify systemic gaps - in referral turnaround, care coordination, provider experience, and member satisfaction - and drive the fixes
- Standardize and modernize SOPs, training, and quality standards so the operation runs consistently as it scales across new markets or larger volume
- Own escalations and complex cases that require clinical judgment, cross-functional coordination, or executive-level problem-solving
- Represent virtual care operations in leadership discussions, bringing data, foresight, and recommendations - not just status updates
This Role Is Built For Someone Who- Thinks in systems, not just tasks - sees how today's decision plays out at twice the team size
- Wants to build something, not just maintain it
- Has the clinical grounding to earn credibility with providers and RNs, and the operational range to lead non-clinical staff with the same rigor
- Is energized by ambiguity and fast growth, and brings structure to it rather than waiting for structure to arrive
- Wants to grow into a Director or VP-level role and is looking for a company that will grow with them
- Leads with empathy and high standards at the same time
- Wants their work to matter - to members, to their team, and to the mission
What We're Looking ForWe're looking for someone who:
- Bachelor's degree preferred (healthcare administration, nursing, business, or related field)
- RN license strongly preferred if no bachelor's degree; other advanced clinical licensure (NP, PA) or equivalent clinical leadership background will be considered
- 5+ years of healthcare experience, with meaningful time in a clinical or clinically-adjacent setting
- 5+ years of leadership experience, including leading other leaders (not just individual contributors) - managing managers, supervisors, or team leads
- Experience in healthcare operations, virtual/telehealth care delivery, care coordination, referrals, provider relations, or a comparable large-scale healthcare operation
- A track record of building or scaling teams, workflows, or processes through a period of significant growth
- Strong command of data and metrics - comfortable using dashboards and reporting to drive decisions, not just review them
- Excellent judgment and executive presence; comfortable representing the function to senior leadership
- Based in the Phoenix, AZ area or able to reliably work in-person
Preferred:- Experience leading a virtual or telehealth-based care team
- Experience with eClinicalWorks, CRM systems, or healthcare operations platforms
- Experience designing org structures or staffing models to support rapid headcount growth
- A history of being promoted into larger scope because of the results they drove
What "Free Healthcare" Actually MeansWhen we say free, we mean no money out of your paycheck and no cost when you need care:
- No monthly premiums
- No cost to add your spouse or children
- No deductibles (we reimburse them)
- No out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
What You'll Earn- Salary range: $75,000 - $95,000 per year
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A real path to Director/VP-level scope as we grow
- A mission-driven team that believes in doing the right thing
Ready to Make a Difference?If you're looking for more than just a job-and want to help reshape how healthcare works for families-we'd love to hear from you.
