Assistant Director of Rooms

SH Hotels and Resorts

$125K — $140K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in a Rooms Division, including roles at the Department or Division Head level.
  • University degree in Hotel Management, Hospitality, or related field preferred.
  • Strong financial acumen with experience in budgeting and revenue optimization.
  • Ability to analyze data and implement strategic improvements based on trends.
  • Exceptional leadership and team development skills.
  • Excellent communication and guest engagement abilities.
  • Organized and strategic thinker with strong planning and execution capabilities.

Responsibilities

  • Support the Director of Rooms in strategic and operational leadership of the Rooms Division.
  • Ensure exceptional luxury guest experiences across Front Office, Housekeeping, and Guest Services.
  • Drive operational excellence and support financial performance within the division.
  • Develop high-performing teams aligned with brand standards and operational goals.
  • Implement service and operational improvements consistently with the brand's vision and values.
  • Foster a positive, people-first environment that prioritizes both staff and guest satisfaction.

Benefits

  • Opportunity to lead within a luxury hospitality environment.
  • Focus on developing high-performing teams and fostering a positive work culture.
  • Alignment with sustainable operational practices.
  • Access to a suite of resources and support as part of the Rooms Division leadership.
Full Job Description
We are currently in search of a seasoned, insightful, and innovative Assistant Director of Rooms-a thought leader with a gift for service and an instinct for leadership, whose most important roles are to ensure the excellence of the entire guest experience, and our mission and the brand's operational and financial outcomes are exceeded. The Assistant Director of Rooms supports the Director of Rooms in the strategic and operational leadership of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Front Drive. This role focuses on delivering exceptional luxury guest experiences, driving operational excellence, supporting financial performance, and developing high-performing teams while ensuring alignment with brand standards and the 1 Hotels vision and values. About you...
  • Minimum of 5 years of progressive leadership experience within a Rooms Division, including Department Head or Division Head roles
  • University degree in Hotel Management, Hospitality, or a related discipline preferred
  • Strong financial acumen with experience in budgeting, forecasting, and revenue optimization
  • Proven ability to analyze data, identify trends, and implement strategic improvements
  • Exceptional leadership, coaching, and team development capabilities
  • Excellent interpersonal, communication, and guest engagement skills
  • Results-oriented with the ability to adapt to changing priorities and perform under pressure
  • Highly organized, strategic thinker with strong planning and execution skills
  • Passion for luxury hospitality, service excellence, and sustainable operations
  • Ability to lead with vision, creativity, accountability, and a positive, people-first mindset


$125,000-$140,000 annually + 10% bonus

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