Our Assistant Director of Claims enjoys robust benefits:
- Remote work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous match.
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Assistant Director of Claims:
- Lead and manage teams handling personal line property and casualty claims.
- Provide strategic oversight and contribute to the development and execution of enterprise-level claims strategies in collaboration with internal and external stakeholders.
- Supervise Claims Managers to ensure timely, effective, and compliant handling of claims, while driving excellence through delegation, expectation setting, performance measurement, and accountability.
- Apply technical expertise in estimating and repair methodologies to analyze and negotiate claim settlements, and provide guidance on policy coverage, reserve accuracy, and resolution strategies.
- Review and authorize claim reserves, coverage decisions, and resolution strategies.
- Interpret policy language and serve as a subject matter expert on workflows, guidelines, vendor relationships, and regulatory changes.
- Manage and respond to Department complaints and participate in litigation processes, including dispute resolution and claim reevaluation.
- Oversee functional aspects of claims operations including staffing, productivity, and performance management; conduct semi-annual and annual evaluations and mentor staff.
- Identify complex claim trends and corresponding training needs; support the development and facilitation of training programs and quality control initiatives.
- Assist in the creation, implementation, and ongoing maintenance of comprehensive policies, procedures, and workflows to promote operational efficiency and best practices.
- Conduct and lead claims roundtable discussions to validate damage assessments and action plans.
- Lead change initiatives, support career growth, and promote a culture of accountability, collaboration, and excellence.
- Lead or participate in special projects as assigned and provide backup support to the Director of Claims as needed.
What we are looking for as a Assistant Director of Claims:
- Bachelor's degree in business or related field required; MBA or insurance designations (AIC, CPCU, SCLA) preferred.
- Minimum 10 years of experience in property and casualty claims, including 3 years in management.
- Direct experience with Florida homeowner property claims and complex claim resolution.
- Residential construction knowledge and proficiency in Xactimate required.
- Florida 620 license required.
- Ability to obtain adjuster licenses in AL, GA, NC, SC, VA, and MD.
