Job Description

Mission:
Reportingto the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leaderwho contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents.

Underthe direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicare’s model of care and collaborates with other membersof the care team to ensure exceptional resident centered care and best practices are consistent with Extendicare, Accreditation standards, and all regulations.

The ADOC will engage with residents and families and promote a customer service philosophyto continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home.

Outcomes:
•Serve as a strong advocate for resident safety and ongoing improvement of quality care.
•Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family.
•Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs.
•Foster a positive culture of employee experience, driving an increase in overall employee
engagement compared to the previous year.
•Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures.

KeyResponsibilities:
Incollaboration with the Director of Care:
•Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards.
•Identify- Risk and mitigation strategies and escalate and manage as appropriate in collaboration with organizational teams and departments.
•Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.

•Collaborate- Actively participate and collaborate with the Director of Care,
interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care.
• Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals.
• Community Partnership- Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care.
• Cultivate- Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational culture. This includes identifying skill gaps, providing coaching and feedback and encouraging continuous learning.
• Values Alignment- Uphold and promote the organization’s Mission, Vision and Values and Philosophy regarding Ethics, Morality and Integrity
• Customer Service- Through employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.