Liberty Mutual

Assistant Director, Data Science: Claims & Service

Liberty Mutual$100K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Broad knowledge of predictive analytics techniques.
  • Expert knowledge of predictive toolset with capability in tool development.
  • Exceptional communication skills to convey complex information.
  • Ability to build networks and relationships within functional areas.
  • Effective training and presentation skills to various audiences.
  • Persuasive use of analysis outcomes for management decisions.
  • Value-driven perspective on work context and impact.

Responsibilities

  • Apply advanced analytics to manipulate large datasets for business insights.
  • Lead development of predictive models impacting key business outcomes.
  • Build ML systems using structured and unstructured data.
  • Select and apply algorithms for accuracy and business value.
  • Implement ML Ops best practices for reproducibility and quality.
  • Stay updated on advancements in data science for insurance claims solutions.
  • Mentor junior data scientists and guide project components.

Benefits

  • Comprehensive benefits supporting life and well-being.
  • Workplace flexibility with hybrid options for certain candidates.
  • Professional development opportunities available.
  • Inclusive culture supported by Employee Resource Groups.
Full Job Description
Description

**Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote with occasional travel. **

 

As an Assistant Director you will: 

 

• Apply knowledge of sophisticated analytics techniques to manipulate large structured and unstructured data sets to generate insights to inform business decisions.

• Lead end-to-end development of new predictive models for high-impact business outcomes (e.g., improving claims handling efficiency): frame and test hypotheses, design statistically rigorous experiments, assemble/label training data, engineer features, and train/validate models.

• Build state-of-the-art ML systems that leverage structured data, unstructured text, and generative AI.

• Select and implement appropriate algorithms and evaluation methods to deliver measurable accuracy and business value.

• Follow ML Ops best practices to create organized code repos, production-quality code, and reproducible results.

• Stay up-to-date with the latest advancements in data science and machine learning, and apply them to solving complex problems in the insurance claims domain.

• Provide technical mentorship and guidance to junior data scientists.

• Responsible for larger components of projects of moderate to high complexity.

• Communicate findings through technical presentations, reports, and recommendations to both technical and non-technical stakeholders.

• Participate in cross-functional working groups and contribute to the broader data science community to promote best practices.

 

 

Preferred skills and experience:

 

• Broad conceptual understanding and practical knowledge of the end-to-end data science lifecycle.

• Exceptional hands-on data science technical skills (e.g. SQL, Python, and Statistical Inference).

• Experience collaborating with non-technical stakeholders to understand which problems need solving, design solutions, and bring them to market.

• Experience working with complex Type II data to assemble training datasets to appropriately model operational processes.

• Proficiency in Python and MLOps practices, with experience in version control (Git), code review, collaborative development workflows (e.g., GitHub/GitLab), and model versioning/experiment tracking (e.g., MLflow).

 

Additional skills and experiences that are nice to have:

 

• Knowledge of claims handling processes and experience working with claims data.

• Experience developing LLM-based solutions for production use cases.

• Practical experience with cloud platforms like AWS (preferably), Google Cloud, or Azure.

• Familiarity with data pipeline and workflow management tools like Airflow, among others.

Qualifications
  • Broad knowledge of predictive analytic techniques and statistical diagnostics of models.
  • Expert knowledge of predictive toolset; reflects as expert resource for tool development.
  • Demonstrated ability to exchange ideas and convey complex information clearly and concisely.
  • Networks with key contacts outside own area of expertise. Ability to establish and build relationships within the aligned functional area or SBU.
  • Ability to give effective training and presentations to peers, management and less senior business leaders.
  • Ability to use results of analysis to persuade team or department management to a particular course of action.
  • Has a value driven perspective with regard to understanding of work context and impact.
  • Competencies typically acquired through a Ph.D. degree (in Statistics, Mathematics, Economics, Actuarial Science or other scientific field of study) and a minimum of 2 years of relevant experience, a Master`s degree (scientific field of study) and a minimum of 4 years of relevant experience or may be acquired through a Bachelor`s degree (scientific field of study) and a minimum of 5+ years of relevant experience.
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Founded
1912

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