Your ImpactThe Assistant Central Selling Manager (ACSM) is responsible for leading a team that drives sales and delivers a high-quality customer experience within an assigned workstream. This role translates business priorities into clear daily execution, reinforces effective selling and service behaviors, and holds associates accountable for moving customer opportunities forward through completed sale.
The ACSM coaches, develops, and supports associates by monitoring performance, addressing gaps, recognizing wins, and removing barriers that impact sales execution or the customer experience. This role partners cross-functionally with stores, service providers, peers, leaders, and internal teams to resolve issues, improve handoffs, and ensure customers receive a seamless, proactive, and professional experience.
What You Will Do- Lead, coach, and develop a team of Central Selling associates to drive sales, close customer opportunities, and deliver a consistent, high-quality customer experience.
- Translate business priorities and sales strategies into clear team expectations, daily routines, and individual actions that support customer engagement, follow-up, and conversion.
- Reinforce consultative selling behaviors, including understanding customer needs, recommending complete solutions, addressing questions or concerns, overcoming objections, and confidently asking for the sale.
- Create a team environment focused on proactive customer ownership, clear communication, timely follow-up, and seamless handoffs across the customer journey.
- Monitor team and individual performance using available sales, service, quality, activity, and system data to identify trends, recognize strong execution, manage performance outliers with differentiated coaching and accountability, and address gaps that impact sales execution or the customer experience.
- Provide timely coaching, feedback, and support to help associates improve selling effectiveness, customer interactions, system execution, follow-through, and overall performance.
- Manage daily execution by reviewing team workload, pipeline activity, customer follow-up, escalations, and operational priorities to ensure work is completed accurately and with urgency.
- Hold associates accountable for role expectations, customer commitments, process adherence, and follow-through while supporting engagement, development, and continuous improvement.
- Serve as a first point of support for associate questions, customer concerns, sales project challenges, and process or system issues; resolve within defined parameters and escalate when needed.
- Partner with stores, service providers, installers, delivery teams, peer ACSMs, Central Selling Managers, and other internal partners to remove barriers and improve the customer experience.
- Identify recurring customer, process, system, training, or handoff issues and provide actionable feedback to leaders and business partners to improve Central Selling execution.
- Lead team communication through huddles, team meetings, one-on-ones, coaching conversations, and other touchpoints that align associates to priorities, expectations, customer experience standards, and business goals.
- Support onboarding, training, and ongoing development for new and existing associates to build product knowledge, process expertise, sales confidence, and customer ownership.
- Model Lowe's Core Behaviors by leading with accountability, urgency, courage, customer focus, and a commitment to associate learning and growth.
- Support workforce coverage, staffing routines, performance management, and leadership responsibilities as assigned.
Minimum Qualifications- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 3 years of experience in team leadership, coaching, training, or performance support, with or without direct report responsibility or a formal supervisory title.
- 2 years of experience in a customer-facing sales, retail, contact center, service, support, operations, or similar work environment.
- Experience using performance, activity, customer, sales, service, or operational information to prioritize work, identify gaps, and support team execution.
- Demonstrated ability to communicate clearly, coach others, manage competing priorities, and resolve customer, associate, or business partner issues.
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Preferred Skills/Education- Bachelor's degree
- Experience directly supervising a sales, service, contact center, retail, or operations team.
- Experience leading or supporting consultative sales, project-based sales, installed services, specialty retail, home improvement, remodeling, construction, or a related business.
- Experience using reporting, CRM, workforce management, quoting, order management, project management, or similar systems to monitor performance, identify outliers, and improve team execution.
- Lowe's store, field, or home improvement retail experience.
Pay Range: $61,600.00 - $102,900.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
