Role Overview

Your mission will be to support the Boutique Manager in creating within the boutique a universe that will deliver a One Of Not Many memorable client experience and a fulfilling employee experience. You will strongly participate to maintain high operational standards and create a strong clienteling approach to drive ambitious and sustainable business results.

Responsibilities (or Mission)

Business development:
• Strongly contribute to grow Brand's reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Initiate Boutique events and activities through partnerships to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:
• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Partnering with Management to develop targeted action plans for clients and prospects while driving the business forward

Boutique performance and operations management

• Reach quantitative and qualitative targets in line with Brand objectives
• Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individual with relevant KPIs
• Oversee and prepare weekly, monthly and annual reports together with the Boutique Manager and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives
• Prepare regularly a client analysis report, sharing insights of local trends in partnership with the Boutique Manager
• Develop and share an in-depth knowledge of the boutique business
• Maintain consistent, uncompromising high standards of presentation and client service
• Drive the changes and ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Build strong partnership with Richemont local Finance, Audit & Security teams.
• Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor

Represent Brand identity - Act as a Maison ambassador
• Act as an Ambassador for the Brand when attending meetings, events and other work- related functions, ensuring the integrity of its image with clients and within the local retail community
• Alongside the Boutique Manager, participate in regular PR events to promote and enhance the boutique presence with existing and new clientele
• Adhere with Passion to the values and rituals of presentation established by the Maison

Team Management & People Development
• Assist the Boutique Manager with coaching, training, motivating and developing the sales team
• Lead by example with a high degree of professionalism at all times
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
• Conduct motivational daily briefings

Qualifications

• Client relationship: strong experience in cultivating and managing relationships with high-net-worth clients and key stakeholders, driving client loyalty
• Team management and development: strong natural leadership, proven track record of leading teams and developing people
• Luxury expertise: deep knowledge of the luxury environment, including brands, trends and client expectations
• Operational excellence: expertise in managing 360° operations aspects, driving for operational efficiency and overall boutique experience
• 5 years experience in a leadership position, with strong communication and interpersonal skills
• Fluent in English + ...- written and spoken

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

EXPECTED SALARY RANGE:

$85,000 - $100,000

Salary will be negotiated based on relevant skills and experience.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.