About the RoleThe Asset Manager is the in-market steward of Pacaso homes, responsible for the physical, operational, and financial performance of a portfolio of luxury residences. This role ensures homes are consistently stay-ready, aligned with Pacaso Home Standards, and proactively maintained, while serving as a key partner to Owner Experience, Internal Maintenance, Accounting, and third-party vendors.
Asset Managers operate with a preventative mindset, owning home readiness, vendor execution, work order oversight, and asset-level financial accountability to deliver a seamless owner experience.
Key ResponsibilitiesHome Readiness & Standards
- Ensure homes consistently meet Pacaso Home Standards for cleanliness, safety, and functionality
- Maintain accurate Home Status Reports to support Owner Experience arrival communications
- Conduct routine inspections, system validations, and seasonal preparedness planning
- Manage home inventory, consumables, and home manuals/access documentation
Maintenance & Work Order Ownership
- Own end-to-end work order oversight across internal maintenance and vendor partners
- Support Pacaso's Internal Maintenance team with scoping, prioritization, access coordination, and quality validation
- Coordinate external vendor work when issues fall outside the internal scope
- Track open work orders through completion and root-cause resolution
Vendor & Field Operations Management
- Manage recurring service vendors (cleaning, pool, landscape, pest, HVAC, etc.)
- Conduct service audits and onsite walks to ensure quality, reliability, and cost efficiency
- Serve as the asset-level steward for capital projects, partnering cross-functionally with the Regional Manager of Maintenance to ensure disciplined execution, cost control, and adherence to Pacaso Home Standards
- Hold vendors and maintenance partners accountable for timeline adherence, budget compliance, and completion quality
- Protect long-term asset value through proactive oversight of CapEx and major repair initiatives
Owner Support & Escalations
- Partner with Owner Experience on escalated or complex owner issues requiring in-market expertise
- Ensure urgent stay-impacting concerns are resolved quickly and professionally
Financial & Asset Accountability
- Review and approve home-level invoices and bill-backs
- Complete month-end budget-to-actual reviews and flag cost variances
- Support annual budgeting and prepare quarterly home financial reporting
Operational Integrity & Community Partnership
- Maintain accurate documentation across inspections, work orders, and resolutions
- Collaborate cross-functionally with Maintenance, Sales, Accounting, and Owner Experience
- Serve as a local liaison with HOAs, neighbors, and community partners as needed
Qualifications- 4-7+ years in property management, hospitality operations, or asset management
- Strong experience with vendor oversight, maintenance coordination, and home operations
- Working knowledge of home systems (WiFi, HVAC, smart home tech, pools, access controls)
- Highly organized, owner-first, and calm under pressure
- Ability to operate independently with flexibility for urgent or weekend needs
- Located in Palm Springs, California
Why You'll Love Working HereWe invest in our Crew the way we invest in our homes - thoughtfully, generously, and with care.
- Competitive base salary and meaningful equity - every Crew member shares in what we're building
- Discretionary time off - take the rest you need, when you need it
- Premium medical, dental, and vision coverage for you and your family
- Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare
- 401(k) to help you build long-term security
- Paid parental leave for primary and secondary caregivers
- Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work
- Quarterly team gatherings and ongoing learning and development investment
