How You'll Contribute

• Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results.
• Manages more senior level exempt specialists and/or subordinate supervisors and managers. Has significant responsibility for developing the capabilities of senior level direct reports.
• Owns and manages daily collection of court data.
• Manages decisions regarding data operations activities.
• Ensures that team members adhere to the standards and requirements of ongoing data operations.
• Presents projects for management approval; approves overall solutions, designs and cost estimates for projects. Monitors project status to assure adherence to cost, quality and schedule.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Approves hiring and compensation decisions.
• Facilitates work and problem resolution between work groups. May lead cross functional/inter-departmental projects and/or process improvement efforts.
• Develops long-range departmental planning and provides input to strategic planning. Involved in developing, modifying and executing policies, processes that impact business unit, and may have company-wide effect.
• Implements strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results.

What You'll Bring

Required Education, Experience, Certification/Licensure

• Bachelors degree or equivalent combination of education and experience.
• Advanced degree preferred.
• 8-10 years of directly related experience.
• 5+ years demonstrated experience in a management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level.

Knowledge and Skills/Technology Used

• Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise.
• Ability to function in a high-volume setting with tight deadlines.
• Excellent stakeholder engagement.
• Excellent mentoring skills.
• Excellent organizational and project management skills.
• Ability to identify broad issues, interview and formulate questions in order to identify and articulate complex business processes across functional lines.
• Strong diagnostic and analytical skills to identify issues and drive appropriate solutions.
• Excellent written and oral communication skills in order to define business and technical parameters and lead teams.
• Detail oriented with strong organizational skills.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.
• Ability to establish and maintain effective working relationships at the Senior Management level across functional groups and business units. Adeptness to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
• Strong capacity to communicate the functions vision and the departments direction and set aligned goals. Provides resources and creates systems to measure results. Has a good understanding of competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify and implement solutions to further effectiveness of the business.
• High level of business acumen, strategic agility, ability to develop others, and influence change.

What We OfferBy choice, we dont simply accept individuality 60 we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because its the right thing to do, but because its the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.