Department:12501 Regional Non Enterprise Corporate - Operations
Status:Full time
Benefits Eligible:Yes
Hours Per Week:40
Schedule Details/Additional Information:M-F
Pay Range:$75.40 - $120.65
Major Responsibilities:- Set and execute a multi-year strategic roadmap for Hospitality and Support Services that aligns with enterprise clinical, financial, regulatory, and growth priorities. Lead division-wide support services operations across multiple sites, ensuring safe, reliable, and efficient service delivery.
- Translate enterprise strategies, standards, and programs into executable divisional plans with clear sequencing and sustainment.
- Run the divisional operating cadence (KPIs, governance, escalations), driving accountability across a matrix of facility and enterprise partners.
- Align stakeholders (clinical, operations, finance, HR, quality, infection prevention, supply chain, IT) to resolve competing priorities and remove barriers-often without direct authority.
- Standardize core processes and reduce performance variation across sites while enabling appropriate local customization.
- Own divisional performance outcomes (quality, patient/teammate experience, safety, responsiveness, productivity) and lead corrective action when targets are missed.
- Partner with Finance to manage budgets, productivity, and resource planning; build business cases and deliver cost improvements without sacrificing quality.
- Lead operational excellence and continuous improvement initiatives that improve throughput support, turnaround times, and service reliability.
- Oversee vendor/service partner performance within the division, coordinating with enterprise contract owners and managing escalations and performance plans.
- Ensure regulatory readiness and risk mitigation for support services; coordinate audit responses and remediation across sites.
- Develop and coach site leaders through direct and dotted-line influence, strengthening capability, engagement, and succession.
- Represent the division in enterprise councils, elevating local needs and ensuring divisional alignment with system direction.
Licensure, Registration, and/or Certification Required:- Certified Public Accountant (CPA) issued by a State Board of Accountancy
Education Required:- Bachelor's Degree in Business or Healthcare Administration, or related field.
Experience Required:- 8+ year's experience in a large healthcare environment in a management role. Experience leading a large and highly matrixed team
Knowledge, Skills & Abilities Required:- Ability to lead a large team
- Strong people management skills
- Strong oral and written communication skills and team building skills
- Strong proficiency in computer word processing, scheduling and accounting spreadsheets.
- Ability to lead in a highly matrixed complex organization.
- Expert knowledge in facilities and vendor management
Physical Requirements and Working Conditions:- This position requires travel; therefore, it will be exposed to weather and road conditions.
- Operates all the equipment necessary to perform the job.
- Exposed to a normal office environment.
Preferred Job RequirementsPreferred Education- Master's Degree in related field
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
